2/10 Terrible
Karen
Travelled with family, Travelled with pets
24 Nov 2024
Disliked: Staff & service, amenities, property conditions & facilities
We asked for a handicap room with a walk in shower as pictured when we booked the room for my 96 yr old mother inlaw that didn't happen...and we made reservations weeks in advance then right in front of us while we were waiting to check in I heard the desk clerk change the room for the people in front of us to a room that has a walk in shower and there was nothing wrong with them. Our room was horrible the bathroom has a jacuzzi tub that was missing the knob to turn on the water then we filled the tub up with hot water turned the jacuzzi on and it wouldn't turn off after we turned it off and the beds are old spring beds they were not soft at all like the pictures show you could bounce on the bed then when we pulled out the pull out sofa bed it was all rusted and the cover on the bed had rust all over it ..it was nasty...We will NEVER stay there again. Also after walking into the lobby to check in we all smelled a musty mildew odor wanted to leave but we already paid for the night for 2 rooms thank goodness it was only for 1 night. I don't usually give reviews but this one I had to because it's the worst hotel we ever stayed at. I would give it 0 stars if I could.
Karen
Stayed 1 night in Nov 2024