The hotel was strategically located--accessible to public transport, restaurants, and malls.
Much of teh property is under renovation. Getting to and from the lobby from basement parking requires carrying your luggage up-down stairs (with no assistance from staff).
We ordered room service which was supposed to be delivered in 25-30 minutes, but actually came after 58 minutes (no apologies from the hotel whatsoever). Food was average at best (the pork was tough).
It was supposed to be a VIP access property, but nothing about the experience was VIP-- no room upgrade, no finer amenities, no nothing. The free self-parking ended up being a tedious process as well--the security failed to provide a parking ticket and we ended up having to wait an inordinate time to be "cleared" by secuirty and being given a complimentary parking ticket. Almost ran late for our appointment.
We've also observed that many of their staff are trainees and are clueless about properly responding to the needs of guests.
I strongly recommend steering clear of this property until they've finished their renovation and training their staff. Also, be wary of Ex pe dia's V I P access. It's not always worth it. And they never responded to my complaints about my experience.