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Neptune Paradise Beach Resort & Spa

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptune Paradise Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, beach umbrellas, beach towels
Property grounds
Aerial view
On the beach, white sand, beach umbrellas, beach towels

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa

Explore the area

Map
Diani Beach Road, Diani Beach, Galu Kinondo, Diani Beach, 80400
  • Diani - Chale Marine National Park and Reserve
    1 min walk
  • Diani Beach
    4 min walk
  • Galu Kinondo
    8 min walk
  • Ukunda (UKA)
    21 min drive

Room options

View all photos for Superior Room

In-room safe, desk, free cots/infant beds, free WiFi

Superior Room

  • 27 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room, Oceanfront

Superior Room, Oceanfront

Superior Room, Oceanfront

  • 27 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room, Garden Area

In-room safe, desk, free cots/infant beds, free WiFi

Superior Room, Garden Area

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

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Diani Reef Beach Resort & Spa
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Parking included
4.0 out of 5, Very good, (327)
The price is NZ$175
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Diani Reef Beach Resort & Spa

About the area

Diani Beach

With a stay at Neptune Paradise Beach Resort & Spa in Diani Beach (Galu Beach), you'll be within a 5-minute walk of Diani Beach and Diani - Chale Marine National Park and Reserve. .This all-inclusive resort is 29.9 mi (48.1 km) from Nyali Beach and 31.3 mi (50.4 km) from Bamburi Beach.
View more Resorts in MombasaOpens in a new window

What's nearby

  • Diani - Chale Marine National Park and Reserve - 1 min walk - 0.2 km
  • Diani Beach - 4 min walk - 0.4 km
  • Galu Kinondo - 8 min walk - 0.7 km
  • Kaya Kinondo Sacred Forest - 8 min drive - 3.8 km
  • Tiwi Beach - 41 min drive - 18.5 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 93 min drive

Restaurants

  • ‪Havana Bar, Diani Beach - ‬8 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬6 min drive
  • ‪Coast Dishes - ‬11 min drive
  • ‪Kole Kole Restaurant - ‬4 min drive
  • ‪Tandoori - ‬5 min drive

About this property

Neptune Paradise Beach Resort & Spa

Beachfront, with full-service spa
Neptune Paradise Beach Resort & Spa offers 92 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. This Diani Beach resort provides complimentary wireless Internet access.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 92 guestrooms featuring refrigerators. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as outdoor tennis courts, an outdoor pool, and a sauna. This resort also features complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Peponi, one of the resort's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 9:30 AM.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 9:30 AM.
Peponi - This buffet restaurant specializes in international cuisine and serves lunch and dinner.
Olive Kitchen - Overlooking the pool, this restaurant serves lunch and dinner. Open daily.
Deck Restaurant - Overlooking the ocean, this restaurant serves dinner only. Open daily.
Jungle Restaurant - This poolside restaurant serves lunch, dinner, and light fare. Open daily.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–9:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 1 bar

Restaurants on site

  • Peponi
  • Olive Kitchen
  • Deck Restaurant
  • Jungle Restaurant

Things to do

  • 2 outdoor tennis courts
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Tennis
  • Windsurfing

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massages
  • Sauna
  • Turkish bath/hammam

Accessibility

  • This property does not have any lifts

More

  • Beach towels
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Beach Resort Paradise
Neptune Paradise Beach
Neptune Paradise Beach Resort All Inclusive Ukunda
Neptune Paradise Beach Ukunda
Neptune Paradise Resort
Neptune Paradise & Spa Diani
Neptune Paradise Beach Resort Spa
Neptune Paradise Beach Resort & Spa Resort
Neptune Paradise Beach Resort & Spa Diani Beach
Neptune Paradise Beach Resort Spa All Inclusive
Neptune Paradise Beach Resort & Spa Resort Diani Beach

Neptune Paradise Beach Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 40 reviews" "
Rating 8 - Good. 16 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 3 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to go to, facilities and the staff were amazing, the beach was beautiful during the day and night, comfortable accommodation and food was in abundance and the drinks, all in all 5* from me
Stayed 7 nights in Jun 2024

10/10 Excellent

Trizah

Stayed 3 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.
Stayed 8 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Mar 2019

10/10 Excellent

Hana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptune Paradise holidays
Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diani beach is a gem
Amazing beach front ! white sands, clean and good food.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous all-inclusive resort on pristine beach
Wonderful! Looking forward to staying at Neptune again.
Stayed 2 nights in Feb 2018

10/10 Excellent

Marf, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and Excellent Service
I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family. Thank you Staff of Neptune Hotel for making my holiday awesome.
Stayed 10 nights in Dec 2017

10/10 Excellent

lilu, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with beautiful grounds.
It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience. I would definitely recommend.
Stayed 4 nights in Dec 2017

8/10 Good

Winnie, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!
Stayed 2 nights in Aug 2017

8/10 Good

Kanti

Liked: Staff & service
Stayed 4 nights in Jul 2017

10/10 Excellent

Poppa Jones, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Texan's in Paradise
We stayed in the garden area in two upstairs rooms. Very clean and was comfortable with outside balcony. Basically just used the place for sleeping. If we didnt have anything planned for the day we spent time at the large pool with swim up bar. Douglas is a great guy and he took care of us while we were there. When the pool closes at 6 PM, we just headed over to the main bar and Gerald was the man of the hour. The Resort had entertainment at 9 PM every night that we were there and was awesome. All of the Resort staff was great to us and restaurants were very impressive. Buffet style with all kinds things to try. The resort can make arrangements for fishing, snorkeling, scuba diving, etc.

8/10 Good

Zak, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Grounds, excellent staff
The hotel was extremely welcoming and each staff member does their bit to make you feel welcome. The grounds are very pleasing and relaxing.

4/10 Poor

Karl, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fell well below my expectation
-Overall I would not come back here again, I was not impressed Staff: Most of the staff in the restaurant were not attentive and were very slow in processing orders. The staff at the cooking station were not friendly. On the other hand, the security guards along the beach area were talkative to the point they would not leave us alone which I found to be very annoying when I travel so far away to relax, rather then to be constantly distrubed Food Quality: The food quality was utterly disappointing to such an extent that I would not feed it to my pet. The food has absolutely no taste whatsoever and needs drastic improvement Checking time: the checking time took way too long, approx 45 minutes Room design: the rooms need to be renovated and updated. Toilet did not flush properly

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in gula beach
The location , the food, the servers, the beach!! Everything is incredible! This place is a gem! I want to go back !!

10/10 Excellent

Happy Couple, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel and view! The merchants on the beach was a major black eye! The hotel and local authorities need to work on a better system to sell local merchandise and water activities....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really was a Paradise
Lovely hotel with a stunning view of the beach, staff are amazing! Really friendly and helpful. Great spa facilities with cheap prices. Food choice was good with a great fresh fruit selection as well.

10/10 Excellent

Jade, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and lots to do
The rooms were very nicely laid out and the beds were very comfortable. Plenty of sockets, a TV, a lovely hot shower and desks. The hotel was spotless and well kept. At mealtimes there was a lot of variety of food and they even had african specialities laid out to try. The food was very nice and the staff very attentive. The staff were very friendly all over the hotel offering to help with anything all the time. Stephen in the pool bar was fantastic and kept us amused for our whole stay. Our little one also enjoyed seeing Stephen whenever we went into the pool. The beach was beautiful and the sands were white although if you wanted reef you had to get a boat out as it was too far out; but there are plenty of people on the beach offering excursions for this and more. There was always entertainment on a night and the staff were always ready to refill your drinks. Overall, really enjoyed our stay and would stay again.

4/10 Poor

Single Travelor, Bagram Afghanistan

Liked: Cleanliness, staff & service, room comfort
I don't know what to say
First off I booked a stay at Neptune Paradise, but wasn't told that Neptune Paradise was closed and was forced to stay at the Palms...didn't have the extras that I was planning, don't know if all the rules were the same at both locations but I wasn't pleased...could not connect to wifi inside of my room had to step out back to the balcony...it was all inclusive but for some reason they didn't restock the bottle water in your room? also did not have power converters or plug in's for American electronics. It was low season which sucked even more since they didn't allow company in your room??!! it was pretty bad and I was stuck there for 5 days!!!...its weird tho because when I booked my hotel almost 3 weeks before going expedia said that the 92hotel room only had 3 rooms left so im trying to understand why it was so empty??!!! love the area but advice you stay at one of the resorts on Diani beach less rules more to do. The views the beach are nice very nice just wish it was all that I paid for

8/10 Good

Ghali, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Good

6/10 Okay

John, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach hotel
It was disappointing that no-one warned us that a taxi needed to be booked for the 40 km ride from the airport to the hotel, especially as we arrived at 03.30 and then faced a one and half hour car ride. Otherwise the overall experience, food excepted (see below), was satisfactory. The red wines were acceptable, but the dry whites were dreadful. Turkish Airlines were very good.

8/10 Good

Paavo Markkula, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely nice beach and pools
Very good hotel, rooms were clean and lots of room. Food in the hotel restaurants was good. Diani beach is awesome.