All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 567 out of 1256 reviews
10 - Excellent
567
Rating 8 - Good. 350 out of 1256 reviews
8 - Good
350
Rating 6 - Okay. 191 out of 1256 reviews
6 - Okay
191
Rating 4 - Poor. 86 out of 1256 reviews
4 - Poor
86
Rating 2 - Terrible. 62 out of 1256 reviews
2 - Terrible
62
8.4/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Graeme
15 Aug 2025
Graeme
Stayed 3 nights in Jul 2025
8/10 Good
Thomas
Business traveller
14 Aug 2025
Liked: Cleanliness, staff & service
air conditioner was not putting out cold air. to be fair it was on the 19th floor and a hot day but it was very hot in the room. otherwise it was fine.
It was a good location right above the train the station. We booked a King bed but the bathroom was a bit wierdly situated with no secure bathroom doors. We wanted to be able to warm up our food but they had no microwave and could not provide us with plates either. Other than the above it was a decent stay.
I would have given my stay a 5 star but I found it odd that there was no vent in the bathroom so it made the place feel damp, which kind of explained the musty smell when you walk in.
Tout était parfait en plus la proximité du métro pour nos déplacements
Guy
Stayed 4 nights in Jul 2025
10/10 Excellent
Stephen
8 Aug 2025
All good
Stephen
Stayed 1 night in Aug 2025
2/10 Terrible
Daniele, Speedway
7 Aug 2025
Disliked: Staff & service
I was a guest of the Novotel Center and I made an extension of my stay by mistake at the Novotel North York. They didn't want to give me a refund even if i called 5 minutes later the booking and I was in the partner Novotel in downton Toronto. Very bad experience, it's no the way hot to treat a client the comes every year in the same hotel.
Staff was pretty rude and not very helpful. Couldn’t even accommodate a microwave. Not the best place but not the worst. Also the rooms have that weird old carpet smell.
I loved it! Next time I will know how to move around better. But the experience was great for a first time. I will be back. The hotel was excellent as well. Will stay here again when I do visit.