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Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property

Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Lobby
Exterior
Terrace/patio
Restaurant
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
Hermosilla 2, Madrid, Madrid, 28001
  • Plaza de Colon
    ‪3 min walk‬
  • Puerta de Alcalá
    ‪11 min walk‬
  • Paseo del Prado
    ‪11 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for Presidential Penthouse Suite Red Level (3+1)

Terrace/patio

Presidential Penthouse Suite Red Level (3+1)

  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room

Classic Room

Classic Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Red Level Room (2+1)

Deluxe Red Level Room (2+1)

Deluxe Red Level Room (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Level 3 Adults)

Deluxe Room (Level 3 Adults)

Deluxe Room (Level 3 Adults)

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (2 Adults + 1 Child)

Premium bedding, down duvets, minibar, in-room safe

Premium Room (2 Adults + 1 Child)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room (3 Adults)

Premium bedding, down duvets, minibar, in-room safe

Premium Room (3 Adults)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse Suite Red Level (2+1)

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+1)

Terrace/patio

Presidential Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite Red Level (4+1)

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Suite Red Level (4+1)

  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level

Terrace/patio

Presidential Penthouse Suite Red Level

  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Red Level Lounge Access

Premium bedding, down duvets, minibar, in-room safe

Deluxe Junior Suite Red Level Lounge Access

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level (2+2)

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Suite Red Level (2+2)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (3+1)

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Suite Red Level (3+1)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Red Level Lounge Access

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Red Level Lounge Access

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level Lounge Access

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level Lounge Access

  • 60 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium

Premium bedding, down duvets, minibar, in-room safe

Premium

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Supreme Room

Premium bedding, down duvets, minibar, in-room safe

Family Supreme Room

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Grand Supreme

Premium bedding, down duvets, minibar, in-room safe

Family Grand Supreme

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedrooms Suite Red Level

Premium bedding, down duvets, minibar, in-room safe

Two Bedrooms Suite Red Level

  • 90 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Gran Premium with Jacuzzi Red Level Lounge Access

Gran Premium with Jacuzzi Red Level Lounge Access

Gran Premium with Jacuzzi Red Level Lounge Access

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Master Suite Red Level

  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme

Supreme

Supreme

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Redlevel One Bedroom Master Suite with Terrace

Premium bedding, down duvets, minibar, in-room safe

Redlevel One Bedroom Master Suite with Terrace

  • 89 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Redlevel One Bedroom Master Suite with Terrace (2+2)

Premium bedding, down duvets, minibar, in-room safe

Redlevel One Bedroom Master Suite with Terrace (2+2)

  • 89 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level (3+1)

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (3+1)

  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level (2+2)

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (2+2)

  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level

  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+2)

Terrace/patio

Presidential Penthouse Suite Red Level (2+2)

  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level (2+1)

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Master Suite Red Level (2+1)

  • 90 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

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Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 731 out of 1000 reviews
Rating 8 - Good. 195 out of 1000 reviews
Rating 6 - Okay. 51 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular 5 star experience. Granted we paid for the upgraded rooms and service but it was worth every penny. Always available to help new travelers to Europe. Loved the recommendations help booking excursions.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maritza, Chicago

Staff is very friendly. Location is excellent.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Salamamca. Concierge was excellent
Stayed 3 nights in Oct 2024

10/10 Excellent

Shahzad

Stayed 3 nights in Oct 2024

10/10 Excellent

Sandro, weston

Stayed 3 nights in Oct 2024

10/10 Excellent

alejandra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Farouk

Travelled with family
Liked: Cleanliness
The room was very small, the conditions of the room and the hotel needed total renovation.
Stayed 1 night in Oct 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel.
beautifully kept, very well located, will definitely stay again. Breakfast really good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. I recommend it

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localizacion, amable staff, servicio muy alto
Stayed 2 nights in Oct 2024

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extraordinary in both luxury and customer service. All staff know the meaning of making the customer feel important. Rooms, decor, food, everything is excellent. I particularly like the red-level service on the 7th floor. I've never stayed at a better hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

LUCERO

Stayed 1 night in Sep 2024

10/10 Excellent

Felipe, Miami

Stayed 2 nights in Sep 2024

10/10 Excellent

Jully

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!
Stayed 1 night in Sep 2024

8/10 Good

Paulette Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

haoyu

Stayed 1 night in Aug 2024

10/10 Excellent

Branavan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property spacious
Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just have the most amazing experience at the Felix Gran Meliá, the instant we arrived were greeted very friendly and caring. We had an overnight flight and went to the hotel to leave the luggage, instead had the lovely surprise that the rooms were ready and could leave our stuff and get settle for the day-something we really appreciated! The buffet breakfast had a great selection, the space is gorgeous, comfortable and the service it’s EXCELLENT. Every single staff person were extremely helpful and welcoming, suggestions for activities, places to visit, timing, they offered help with reservations. A nice token is that the hotel has a car for guest services, it was available that night and it gave us a ride to the restaurant we made reservations that evening. Location is unbeatable!, in a very safe location, 7 minutes walking distance to Alcalá door, terrazas for dinner, 10 minutes from the Prado museum and 15-20 puerta del sol. Definitely a place to stay!!! And we are really hoping to come back very soon!
Stayed 1 night in Aug 2024

10/10 Excellent

Moi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Aug 2024

10/10 Excellent

Larry, Newark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic old world charm in a beautiful and centrally located neighborhood close to multiple major attractions.
Stayed 2 nights in Aug 2024

2/10 Terrible

Carmen

Stayed 3 nights in Jul 2024

10/10 Excellent

Ryun

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great location in Madrid. Old world hospitality, modern amenities. I would recommend for a few days in Madrid.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rafael, DORAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel. Location, everything
Stayed 4 nights in Jul 2024