Located in Tulum (La Veleta), Panacea Condo Tulum is within a 10-minute drive of Tulum National Park and Gran Cenote. .This aparthotel is 3.9 mi (6.3 km) from Tulum Mayan Ruins and 4.6 mi (7.4 km) from Playa Paraiso.
Aparthotel with 2 outdoor swimming pools, in the vicinity of Tulum National Park
Panacea Condo Tulum offers 23 air-conditioned accommodations with safes and complimentary toiletries. These individually decorated accommodations include desks. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with cable channels.
Bathrooms include showers with rainfall showerheads. This Tulum aparthotel provides complimentary wireless Internet access.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 23 air-conditioned rooms featuring Smart televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a fitness center and bicycles to rent. This aparthotel also features complimentary wireless internet access, concierge services, and a hair salon.
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Languages
English, Italian, Spanish
Property amenities
Pool/Spa
2 outdoor pools
Sunloungers
Massages
Spa services
Internet
Free WiFi
Parking and transport
Free secured self-parking on site
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times, on request
Family friendly
Children stay for free (see details)
Children's pool
Bedrooms
Premium bedding
Down duvet
Egyptian cotton sheets
Bed sheets provided
Rollaway/extra beds: USD 20.0 per night
Bathrooms
Shower
Rainfall shower head
Free toiletries
Towels provided
Entertainment
50-inch smart TV with cable service
Outdoor areas
Terrace
Garden
Garden
Work spaces
Desk
Comfort
Air conditioning
Ceiling fan
Pets
No pets or service animals
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lifts
Well-lit path to entrance
Wheelchair-accessible (with limits)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible pool
Designated smoking areas
Services and conveniences
Concierge services
Tour/ticket assistance
Safe
Multilingual staff
Window screens
Luggage storage
Safe at front desk
Mosquito nets
Hair salon
Vending machine
Things to do
Fitness centre
Bike hire on site
Yoga classes on site
Scooter/moped rentals nearby
Snorkelling nearby
Ecotours nearby
Zip-lining nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated that there is a smoke detector on the property)
Fire extinguisher
First aid kit
Security system
General
23 rooms
Individually decorated
Connecting/adjoining rooms avaliable
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Access methods
Access code, host will greet you
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: USD 200 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Airport shuttle fee: USD 240 per vehicle (roundtrip)
Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
We should mention
This property does not have elevators
Pool access available from 7:00 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Panacea Tulum
Hotel Panacea Tulum
Panacea Condo Tulum Tulum
Panacea Condo Tulum Aparthotel
Panacea Condo Tulum Aparthotel Tulum
Panacea Condo Tulum Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We had a really good experience here. It's located in a great neighborhood with a lot of dining options nearby. the staff was really friendly and easy to work with, and also really helpful. The rooms were extremely spacious as well.
The residential suite was amazing, we had a large living room, kitchen and gorgeous balcony with a pool and garden view. The hotel staff were very friendly and we met Fifi, the hotel cat. This area is under construction, specifically the road next to the hotel, so having a rental car made it easy to explore. This property was very quiet and felt safe, we had the pool all to ourselves. Great place to avoid crowds!
Had an amazing experience as a first time traveler to Mexico. I’m so glad I went with choosing this hotel it was nothing short from amazing! When I come back from tulum I will definitely come back to this luxury hotel! :)
An absolutely amazing experience. The hotel is a hidden oasis in tulum. We truly enjoyed our stay, we loved our private pool and the entire hotel area. Breakfast was 10/10 with freshly made products daily, the staff was polite and welcoming. Would come back anytime to this true gem of a place.
I loved it. We had a romantic penthouse with private pool, full kitchen, comfy couch that I actually want for my house so bad and the property and foliage around is beautiful. And there’s a hotel cat to greet you upon check in!
Beautiful oasis inside the courtyard of the hotel. The suites have lots of room inside and the staff was very friendly. This place was very relaxing and was super quite as it was set on the outskirts of downtown attraction. Breakfast was included in our stay. So that was a nice touch. Prices are reasonable. Overall I would love to come back as I feel I had the most peaceful stay and my room felt like a vacation home.
Vongpheth
Stayed 4 nights in Nov 2022
2/10 Terrible
Enrique
31 Aug 2022
Enrique
Stayed 4 nights in Jul 2022
10/10 Excellent
Melanie
3 Jun 2022
Liked: Cleanliness, room comfort
Perfect stay!
This hotel was perfect. Every need was met as needed and the staff was extremely friendly. I will recommend Hotel Panacea to all friends and family and we will definitely try to come back.
The exterior once inside resort was breathtaking! The VIP experience purchased wasn’t seen on their side but once the staff found out, everything was taken care of!
Great relaxing stay tucked away from the bustle of the city. A peaceful place to relax, enjoy the pool and sunshine.
A bit far from the highlights of city but you can rent a scooter nearby and get anywhere quick.
The property was great, the staff was always friendly and willing to help, whether it was getting a taxi, coordinating a lab to come to the hotel for a COVID test, or simple I di about the área.
I just didn’t know what the VIP part was and didn’t get offered or told about them, though overall that was fine I wasn’t expecting anything else with my stay.
Jose
Stayed 3 nights in Aug 2021
8/10 Good
Verified traveller
Travelled with family
3 Aug 2021
Liked: Cleanliness, room comfort
Good sleep, friendly staff, modern large rooms
Very nice place, modern, large rooms with good ac, quiet. Pillows need to be softer. Water from faucet and shower comes out salty. No onsite restaurant. No room service from hotel but you can order delivery from good nearby restaurant. Location is quiet but far from everything. Friendly staff and owners. Very nice deep large pool.
Verified traveller
Stayed 3 nights in Jul 2021
10/10 Excellent
Verified traveller
Travelled with family
27 Jul 2021
Liked: Cleanliness, amenities
Hotel Panacea is located in a very quiet neighborhood and area that's coming up; therefore, I enjoyed my stay very much. I felt safe and welcomed each time I left and came back to the hotel. I love the fact that each room, kitchen and living room in the apartment has it's own AC. I also appreciate every attention to detail of how clean the apartment is left and how good it smells once the cleaning crew is done. Every time I would come back to my apartment I would be surprised to a cute towel shape/folding. Those are the small things that make me feel appreciated and welcomed. The front desk staff was wonderful. Always willing to talk and share some insight. The young men helping in the garden and pool always were very kind and hard working. Overall my stay was wonderful and would love to come back. The pool is big enough to relax and swim in it.
I loved panacea. The room I stayed in was up to date and had an open concept with huge windows that let lots of sunlight in which is my favorite. I also enjoyed the staff Moses and Daniela who made accommodations for me and helped me book excursions