2/10 Terrible
Verified traveller
Travelled with group
16 Sept 2024
Liked: Cleanliness
Not recommended this hotel
We chose this hotel because we were deceived by the website photos and the rating of an average of 4/5 and an average of guest reviews of 4/5.
The first impression when we were approaching the hotel, we were completely shocked at the hotel’s shocking pink paint and a strip club-like exterior appearance. The location is absolutely terrible. The street and the neighborhood were invaded by zombies-like drug addicts, homeless people. There was no security in the hotel to ensure the safety of the hotel guests. We horridly saw that homeless/drug addicts hanging around next to the hotel entrance or close to the hotel or at the alleyway next to the hotel. A couple of time we saw the drug addicts/homeless people were so overdosed that they even pulled down their pants on the street. Another disgusting scene was that we saw human feces lying around on Granville street (just a block away from the hotel) while we were walking back to the hotel. That was extremely appalling.
The room was small & the bathroom was ok with neat decoration & vanity accessories. Not recommended to stay at this Accor brand hotel!!
The rooms are built on top of a zero soundproof nightclub.The aircon noise was unacceptable; we felt the vibrations from the floor below, we heard the loud conversation and music from next room until early hours. The restaurant and reception staff were nice; the housekeeping team need improvement. The garbage cart was pushed in the elevator while hotel guests were in it.
Verified traveller
Stayed 7 nights in Sep 2024