This was the 6th time we stayed at the Parador de Ciudad Rodrigo and we’ve had no problems previously. However this time our visit was fraught with problems - no air conditioning in room (only warm air), no Internet in room (only available in reception), no hot water in morning, no vegan option on in-room menu. In fact the in room menu was not available, neither was the menu given to us by reception, a third in room menu was produced in the dining room!! When identifying these problems to the receptionist we simply got a shrug of the shoulders!!!