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Hotel Imperial

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Imperial

Balcony
Reception
Exterior
Presidential Suite, City View
Balcony

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

Map
Calle Miguel Lerdo #153, Col. Centro, Veracruz, VER, 91700
  • Zócalo
    1 min walk
  • Palacio Municipal
    1 min walk
  • Veracruz Cathedral
    2 min walk
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    28 min drive

Room options

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Junior Suite, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 2 Double Beds

Executive Double Room, 2 Double Beds

Executive Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 29 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, City View

Presidential Suite, City View | View from room

Presidential Suite, City View

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hotel Mar y Tierra Veracruz

Pool
Pet-friendly
Parking included
Free WiFi
4.2 out of 5, Very good, (1004)
The price is NZ$99
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Hotel Mar y Tierra Veracruz

About the area

Veracruz

A stay at Hotel Imperial places you in the heart of Veracruz, just a 3-minute walk from Veracruz Harbour and within a 5-minute drive of Veracruz Aquarium. .This hotel is 5.6 mi (9 km) from Plaza Las Americas Shopping Mall and 5.9 mi (9.5 km) from Mocambo Beach.

What's nearby

  • Zócalo - 1 min walk
  • Veracruz Cathedral - 2 min walk
  • Veracruz Harbour - 3 min walk
  • Malecón de Veracruz - 5 min walk
  • Veracruz Aquarium - 4 min drive

Getting around

  • Veracruz Central Station - 8 min walk
  • General Heriberto Jara Intl. Airport (VER) - 28 min drive

Restaurants

  • ‪Bar Prendes - ‬1 min walk
  • ‪Sunset Coffee & Beers - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Gran Cafe del Portal - ‬1 min walk
  • ‪Restaurant Bar Prendes - ‬1 min walk

About this property

Hotel Imperial

Colonial Veracruz hotel in Malecon with free parking
Hotel Imperial offers 37 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations.

This Veracruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 37 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.
This hotel has 4 floors in 1 building and offers designated smoking areas.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Hotel Imperial has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Shampoo
  • Shower/bath combination
  • Soap
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system

We should mention

Pool access available from 9:00 AM to 9:00 PM
Parking height restrictions apply

Property is also known as

Hotel Imperial Veracruz
Imperial Veracruz
Hotel Imperial Hotel
Hotel Imperial Veracruz
Collection O Hotel Imperial
Hotel Imperial Hotel Veracruz

Hotel Imperial Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 72 out of 247 reviews" "
Rating 8 - Good. 73 out of 247 reviews" "
Rating 6 - Okay. 41 out of 247 reviews" "
Rating 4 - Poor. 24 out of 247 reviews" "
Rating 2 - Terrible. 37 out of 247 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Amber

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

oralia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not what is shown on the pictures. Rooms smell and it feels dirty. Staff is not friendly nor help. We had to take our own baggage down to the room and out to the car. Will never stay there again.
Stayed 1 night in Jun 2024

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great foo ok overall i well recommended .
Stayed 1 night in Dec 2023

10/10 Excellent

Rey de jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice but is noise because the ubication, great place high recommended
Stayed 1 night in Nov 2023

10/10 Excellent

Lauren

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

FRANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Dionisio

Travelled with family
Disliked: Property conditions & facilities
Very good location but old building that need an update!!! Rooms with humidity smell!!! Elevators does not work all the time… price ok but could improve service and facilities

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, charming stay
Very charming hotel! I loved the old, antique feel, upgraded with some modern touches. The overall historical feel was preserved, and the nice modern touches in the bathroom blended in, without taking away from the old charm. Service was also excellent - all of the women at the reception desk were super nice and friendly.
Stayed 2 nights in Nov 2022

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they gave my room to someone else and canceled my reservation and left me to sleep in my car because I couldn't find vacancy elsewhere. they DID NOT REFUND MY PAYMENT!! I AM VERY UPSET.
Stayed 2 nights in Jan 2022

8/10 Good

Maximino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome staff. We will definitely stay here again
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was ok
Hotel was ok. But a bit outdated. Location is great
Stayed 3 nights in Jul 2019

2/10 Terrible

Jose, Highland Park, Illinois

Disliked: Staff & service
Poor attitude and responsiveness of manager. Very poor service to customers. Not accountability at all. Noisy place at night due to Street parties. If you want your vacation end up in a total disaster, stay in this hotel
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The problem is that due to the renovation works, some areas are not finished in the rooms. It highly smells at humidity. The staff is great and always seeking to assist you.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Wonderful
For the price it is very good
Stayed 3 nights in Aug 2018

8/10 Good

rosarito, Oakland, CA

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the Port
Nice area, music playing til the wee hours but you couldnt hear it after falling asleep, AC, remodeled 1 year ago. Rooms available facing plaza. Outdoor/Indoors Restaurants right outside hotels. Church across the street. Public dancing for 1 hour in plaza (Danzones), walking distance to the malecon (port), boat tours available, shopping, lots of ice cream shops
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in the middle of everything
Walk outside and run into the zocalo, the main plaza, downtown local & tourist shopping, the church, restaurants. Just around the corner from the Parroquia and the pier for more shopping, eating and people watching. Sometimes you can board & visit foreign ships. Back to the hotel, it's charming and super clean. Modernish and very charming. The personnel is solicitous and sweet, always going out of their way to be helpful.

2/10 Terrible

i have nothing, F

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I arrived the 27 th of January the girl at the desk was on her cell was chatting , not speaking English I told her I have confirmation # she said que es esto I explain to her that means I paid the room and I like to see the room she brought me in the room I never see something like that in all my life I travelled in 46 country's I feld very low after two hours I came back took my luggage and I left I was trying to contact with Expidia .ca not Eble I was very angry I paid 321.00 $ for out ,,,,, any hope I will get my money back that's my question??????????

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY EVER
The hotel has no quality control. The first room didn't have a door between the bathroom and the room, then the towel were dirty, all the carpets and the hotel is not clean, noise and with bad service. The toilet was broken and flooded the room. This is by far the worst hotel i have ever stayed. I don't recommend this hotel AT ALL.

4/10 Poor

Fred, Texas, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel in a great location
Poor access with no parking, and no help with luggage. Shower leaked badly all over the bathroom, and toilet did not flush properly. No place to sit except on the bed

8/10 Good

Verified traveller

Liked: Staff & service
Faded elegance. Staff speak little English no hot water most of time. Beds were good. AC worked. Our room at the back was quiet. We would stay there again.

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rundown
Staff were awful! Hotel was once beautiful but is seriously rundown! Location was excellent!

4/10 Poor

Geoff, France/UK

Disliked: Staff & service, property conditions & facilities, room comfort
Give it a miss
This hotel is in a superb situation, overlooking the main square, which is very noisy, the first impression of the room was good what with the old style furniture, 4 poster and view from the balcony of the square and cathedral, Thats as good as it gets the bathroom was appalling with cracked basin, broken toilet seat, cracked and dirty tiles and no hot water for 4 out of 5 days. The main hotel lobby is interesting because of the original architecure and elevator but is open to the elements the netting stops the birds getting in but not the feathers or the crap, give it a miss. The hotel has obviously had glory days and the present owners must seem to think all the original work is still under guarantee, because they are certainly not trying to put it right themselves