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The best thing I want to say about my stay is the front desk the girl her name (Luisa) she is so professional and very welcoming we really appreciate her hospitality and service.
This is by far the most pleasant stay I’ve had
In a hotel. Staff was wonderful and did everything they could to make my stay amazing. I felt truly special from moment one.
Patrick
Stayed 2 nights in May 2024
10/10 Excellent
Sorin
29 Jun 2024
Sorin
Stayed 2 nights in Jun 2024
10/10 Excellent
Neda
Travelled with family, Travelled with family and small children
This hotel is so beautiful inside, they have a nice garden with view of Eiffel Tower. The rooms are so clean and spacious. Staff are amazing, specially concierge. The only thing we didn’t like at this amazing hotel was the food and service at the Shange Palace restaurant, food is decent and service is not great. Everything else was amazing and we would definitely going back. If you are looking for a luxury hotel with great service and location this is the one. Also, pool is great too with the view of Eiffel Tower.
This place was EPIC!!
We have stayed at plenty of 5 star hotels in Paris and other cities and this really was beyond 5 star hotel experience.
From the reception area, to the guest relations staff who walk you into your room, to the amazing concierge, you will feel like royalty. The rooms were impeccably decorated with no details forgotten. We also appreciate how quiet the rooms were given how well situated the hotel was.
Special mention again to the Concierge staff who were so efficient and attentive with all our request and would follow up on every single reservation we had.
This hotel deserves 10 stars!!
Central to the Eiffel Tower and Arc de Triomphe. The hotel was beautiful and the staff were all very friendly and accommodating. The view of the Eiffel Tower from the room was incredible.
*The Best* and 5-Star for *Duty Manager Julien* and *Front Desk Supervisor Zhiwei*
In summary - we have toured 7 Big Cities, 5 Countries and stayed in many top end luxury hotels and without hesitation Julien Zhiwei and Shangri La Paris was the was *one of the amazing experiences we had* in this special trip. From Check-In to Check-Out it was dream experience come true. Julien and his team made sure each & every details is well taken care of. Room was top notch. Food was excellent. Service was above & beyond. View one of the best Above all We have stayed in other Shangri-La but Shangri-La Paris was
top notch and Julien hands down *the best* duty manager and his team Zhiwei also was equally awesome. Huge strong recommendation and must stay when visiting Paris
Arindam
Stayed 2 nights in Jun 2023
10/10 Excellent
Naeem
Travelled with partner
10 Jun 2023
Liked: Cleanliness, staff & service
HANDS down one of the best hotels with amazing services i stayed at. Concierge best team!! They handled all restaurant booking to car transportation! We came unprepared but they planned it for us and reserved the ticket .Always available all day! Overall each staff was friendly! The hotel was also very clean and close to eiffel tower! High recommend staying here! I will definitely be back!
Excellent stay.
Highly recommend the Airport/customs service they offer, saved 1hr+ at least.
Highly recommend the private car service as well.
Stayed in the “Eiffel Tower terrace view room”. The room + terrace were large and the view was amazing.
We were very unhappy with our stay. The hotel is not worth the price. The spa is not impressive with small steam rooms that are too cold and do not have enough steam. The concierge is out of sync with their colleagues and would double book or fail to book restaurant reservations without giving us notice. The initial man that checked me in was not very welcoming and did not give us a tour of the hotel or offered us any accommodations to make us comfortable while our room was ready. The staff was rude to us when we tried to sit in the garden restaurant patio with the view of the Eiffel Tower to watch it light up one last time before our trip ended. The room service was unacceptable and way overpriced for the quality. I simply ordered ginger tea with lemon and they could not get it right even after the second time. We did not know there was a converter hidden in a desk drawer as no one informed us. We even asked the concierge, I believe it was James for a mustache, why there are no working outlets in the room to plug in my curling iron. He said it should be the same converter we used in Italy and never mentioned the alternative one so I never got to style my hair this entire trip. Cleaning services were also not up to our standards - they would leave used coffee cups and empty pods in the room instead of cleaning it up and never replaced the coffee pods. This hotel was NOT a 5-star hotel by our standards. This does not compare to other 5-star hotels that are much cheaper.