10/10 Excellent
Donna
Travelled with partner
21 Nov 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The unit we stayed in was well appointed and had everything we needed. They supplied much more than other timeshare units we have stayed in. We have arrived late and had enough toilet paper, tissues, paper towels, etc. to get us through the first few days. The decor was modern and, although the unit was surface cleaned, it could definitely use a deep cleaning. We had an issue with the dishwasher and dryer, both issues were resolved quickly by maintenance. The office staff was very friendly as was everyone we met on the grounds. There is only one small pool and hot tub at this location but we never found it overcrowded. It’s very close to the stores and Restaurants at Waikoloa but is a 30 to 40 minute drive to downtown Kona. We appreciated the location, but if you want to spend a lot of time in the Kona area, it might be a little far. The first seven days we were staying with our timeshare and found out that you need to pay $10 a day for air conditioning. We booked three additional days directly and apparently you don’t have to pay for air conditioning for those days. We did not wind up needing the air conditioning at all the whole time we were there but it’s something you’ll want to be aware of. Because it’s up in the mountains, a little bit, there was always a beautiful, cool breeze in the evenings. You need to be very mindful of the speed limits, we saw many people getting speeding tickets when we were there. Overall, I would recommend the Resort.
Donna
Stayed 3 nights in Nov 2024