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American Inn & Suites Waterford

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for American Inn & Suites Waterford

Lobby
Reception
Banquet hall
Standard 1 King Non Smoking
Lobby sitting area

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
7076 Highland Rd, Waterford, MI, 48327
  • Huron River
    2 min drive
  • Thai Legend
    1 min walk
  • Pontiac Station
    12 min drive
  • Pontiac, MI (PTK-Oakland County Intl.)
    6 min walk

Room options

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (869)
The price is NZ$182
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

About the area

Waterford

Located in Waterford, American Inn & Suites Waterford is in the business district, within a 5-minute drive of Huron River and Pontiac Lake State Recreation Area. .This inn is 9.7 mi (15.6 km) from Great Lakes Crossing Outlets and 2 mi (3.2 km) from Pontiac Lake Dog Park.
View more Inns in WaterfordOpens in a new window

What's nearby

  • Alpine Valley Ski Area - 8 min drive
  • Great Lakes Crossing Outlets - 16 min drive
  • Pine Knob Ski Resort - 16 min drive
  • SEA LIFE Michigan Aquarium - 17 min drive
  • Pine Knob Music Theatre - 19 min drive

Getting around

  • Pontiac Station - 12 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 1 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Leo's Coney Island - ‬3 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬3 min drive

About this property

American Inn & Suites Waterford

Inn in Waterford with a sauna and a 24-hour business center
American Inn & Suites Waterford offers 111 accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
Stay in one of 111 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a sauna. Additional amenities at this inn include complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Grab a bite from the snack bar/deli serving guests of American Inn & Suites Waterford.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 97
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 86
  • Raised toilet seat
  • Raised toilet seat height (centimetres): 53
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per night

Payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

American Inn & Suites Waterford Reviews

Reviews

6.2
Rating 10 - Excellent. 182 out of 954 reviews" "
Rating 8 - Good. 231 out of 954 reviews" "
Rating 6 - Okay. 172 out of 954 reviews" "
Rating 4 - Poor. 156 out of 954 reviews" "
Rating 2 - Terrible. 213 out of 954 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Staff & service
It was ok everyone was friendly but make sure if u want your room clean and more towel to tell them because they will not clean it if you dont ask first hotel i ever stayed in worked that but other then that it was a good stay
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was horrible! Holes in the walls, busted microwave, rattling can shoved up in bathroom vent, no ice machine, people in and out all night next door because people live there. Just all around filthy like housekeeping hasn't done anything but swap out sheets. Had I known these things, i would have booked elsewhere. The photos on the website are NOT what you will be walking into. I didn't want to make this review, but I have emailed and called, and no one will call/email back about a refund, and I don't want to hear an excuse about remodeling. I saw NO rooms under renovation, and if that were the case, then out of towners/overnighters definitely should be put into those rooms instead of the horrible ones.
Stayed 1 night in Sep 2024

8/10 Good

Traci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine didn’t spend a lot of time in hotel
Stayed 2 nights in Sep 2024

2/10 Terrible

Chelsie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pretty average, although wasn’t helpful when requesting a refund. The rooms were poorly maintained. Very dirty, there was what looked like blood on the floor near ice machine, mold in the mini fridge, dirt, dander and other unknown substances on the still plastic wrapped box spring of the bed, clearly not vacuumed floors, the a.c. was caked in dirt and dust, there was multiple stains on carpet, there was what I think was mold in the shower corners and stains and hair on the sheets. Also, there was wetness in the entry way of the room into the bathroom and after taking a shower a member of staff told us that our shower was leaking into the pool which was under us. Not to mention, the website says it’s a non smoking hotel well the whole place reeked of cigarette and weed smoke smell. They do allow pets, as stated on the website as well but the hallways have a rancid urine smell. There were unsupervised children riding bikes in the hallway late at night past midnight. Also there were no fire alarms in our rooms one of our rooms didn’t have one, and the other had a gutted fire alarm (no electronics just the outside casing of it) and the bathroom vent fan was busted up. I guess there’s not much good to say about this place. The property owners best bet would probably be to demo it and start over, in need of some serious TLC.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Mike

Liked: Staff & service
Disliked: Cleanliness
This place was poorly maintained and had a bad smell emanating from it at the entrance way.
Stayed 1 night in Sep 2024

6/10 Okay

Kristen

Travelled with family and small children
The room smelled like peed and the shower sucked. Could hear all the conversations that were outside.
Stayed 1 night in Sep 2024

4/10 Poor

eugene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I've stayed at this location many times including before they changed owners. This motel is on the southeast side of the state and I live on the northwest side. it's convenient for for visiting friends, relatives, and doing business. However, this time the room was filthy, it didn't have coffee cups, the walls have splatter & paint, it smelled terrible, and there were many flies. It was definitely substandard to previous visits.
Stayed 1 night in Sep 2024

2/10 Terrible

Tammi

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotels elevator smelled like someone had urinated in it. The stairs had carpet that was disgusting. The chair in our room had stains all overr it. It was gross. Dude at counter would only give us another room on the 2nd floor and we werent happy with that. He finally found us a room that cost us $30 more than we paid. This room was much cleaner but the air conditioner fan didnt work. I was so disappointed.
Stayed 1 night in Sep 2024

6/10 Okay

Ken

Travelled with pets, Solo traveller
Liked: Staff & service
No coffee available at anytime. Trash on entry was overflowing. Staff did the best they could
Stayed 3 nights in Sep 2024

6/10 Okay

Gregory

Business traveller
Not very clean. Still waiting for my refund.
Stayed 3 nights in Sep 2024

2/10 Terrible

Eric

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't express just dissapointing this property is! Stayed for a concert at Pine Knob. Claimed to have been overbooked at check in, so we got up charged for a lesser room. Oddly, only 5 other cars on the entire property, over 2 days. Immediately aware of the overwhelmingly present " car urine " aroma throughout entire hotel. First room was filthy, sink had no drainage plumbing (bucket full of stagnant water, under sink). Towels are so stained and thin, they resemble auto rags. Missing fixtures, smoke detectors, wires dangle from cieling, blood on toilet seat and handle, previous tenants belongings still in various areas. Stained bedsheets, as well as comforter. Floors and hallways are absolutely gross. Second room was even worse (on 1st floor)! Multiple units have broken glass windows, torn out screens. Ours was unable to be secured shut . Very unsafe for ground level guests. AC barely functioned, walls are paper thin. Many "guests" appeared to be living there permanently. Definitely had a homeless shelter look and feel. We saw multiple people access their way into building, without "key". Felt unsafe . Just glad to check out and never return. Strongly DO NOT recommend this property. Save your time, energy, and money by looking elsewhere.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost difficult to tactfully describe our experience here!? First off, this IS NOT a legit American inn Suites property. Claimed the property was overbooked, only to up charge for lesser accommodations. Oddly, there were less than five cars on the entire property the entire weekend,lol. The lack of cleaning, proper upkeep, unbelievably bad odors ( strong cat urine smell throughout both floors), broken lights, missing fixtures, water on floors, broken ac, non securing dirst floor windows, broken door locks, trash from prev tennants, etc. The signage falsely claims that a key is needed for entry, which we proved otherwise at 2 separate entry points. Even after changing rooms, the litany of problems contined to rise. Literally just thankful to leave and never return. Simply do yourself a favor and ignore the old "catfish pics" posted on their website! Strongly advise not patronizing this establishme nt.
Stayed 1 night in Sep 2024

2/10 Terrible

pam

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a dump. And no hot water and no tv. Want my money back
Stayed 1 night in Sep 2024

4/10 Poor

Julie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In need of drastic remodeling, TV kept saying no access, so couldn’t watch. Several hallways confusing. Used for Pine Knob concert but lots of winding, dark roads on way back. Poor experience overall.
Stayed 1 night in Sep 2024

4/10 Poor

Amy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So many homeless hanging around! This place needs some major updates! I felt like I was in a homeless hotel. When we left there was a woman sitting outside our door.
Stayed 1 night in Sep 2024

4/10 Poor

Lovely

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had old worn out furniture, the smoke detector was dangling from the ceiling, the light in the bathroom would not turn off, the bedside lamp would not stay on, the refrigerator hadn’t even been shimmed to be solid it was wobbly. The mattress was hard and had a very thin pad on it. I could see through the sheet and see the pattern of fabric on the mattress. The blanket was barely thicker than the sheet. And the climate control unit was dirt and barely adequate.
Stayed 1 night in Sep 2024

2/10 Terrible

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the 2nd worsr hotel we have ever stayed in. Filthy. Everything is broken and old. Disgusting.
Stayed 1 night in Sep 2024

4/10 Poor

Linda, Jacksonville

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is rundown and sketchy. Got on elevator with man wearing ankle monitor.
Stayed 4 nights in Sep 2024

6/10 Okay

Paul

Property is in need to a major overhaul. Replace broken fixtures. New paint. Repairs to the cable tv.
Stayed 3 nights in Sep 2024

2/10 Terrible

Debra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent stay with this hotel
Stayed 1 night in Sep 2024

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Close to most everything one would need
Stayed 1 night in Sep 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Gina

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property was so gross! The whole place was disgusting!! Don't stay here!
Stayed 1 night in Aug 2024