My husband I have been staying at this hotel for many years when visiting family. This is the first time we were ever disappointed, and to the point of not returning. The stairwells and hallways are filthy, the only icemaker is always "out of order", the young man that checked us in was wearing a hoodie and had his young buddy hanging out with him. As for our room, the toilet seat was falling off and the shower door was 10 inches from closing, and the A/C had to be set at 64 to even turn on. When i told the front desk in the morning (because we checked in late at night), I was informed that maintenance doesn't work on the weekends. She was kind enough to offer another room, but the inconvenience of it all was too much to deal with. I simply shared the information and asked for them to come on Monday, but never received the fixes. We are sad to part ways with this hotel and wish them well.