2/10 Terrible
Matthew
Travelled with family, Business traveller
23 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This Hotel is in dire need of updates.
It is dirty and disgusting.
The hallways were littered with the free popcorn they give out, and over 2 days it was never cleaned up.
The AC in my room was broken, and remained so after it was supposedly “fixed” by maintenance.
The wallpaper in the bathroom was peeling, the lock on the bathroom door was broken, the carpet in the room was torn, the fabric on the sleeper sofa was torn, the mini fridge’s door wouldn’t close, the master bedroom was missing a light bulb in one lamp, and the cover on the ironing board was damaged and wouldn’t stay on.
To add insult to injury, I was over-charged for the cost of my room that I spent 2 nights enduring.
It should have been $249 (minus taxes) per night. But lo and behold they charged me $301 (minus taxes) per night!
DO NOT EVER, EVER STAY AT THIS HOTEL.
The couple front desk people who I talked to WERE very nice. However, the property itself is trash.
There was nothing they could do to solve my problems except give me a small rotating fan to place in my room, and gift me with an “I’m Sorry For The Inconvenience” Bag, containing a Kit Kat bar, a bag of Skittles, and 2 bottles of Coke.
So there you have it:
For $700, I got to sleep in a puddle of my own sweat for 2 nights, in a run-down joke of a “Suite”, hearing kids run around the hallways at all hours.
I read online that many others have been overcharged, and had an equally terrible experience.
Matthew
Stayed 2 nights in Aug 2024