This is not an operating hotel/motel. Do not book! The police were called to assist us when we arrived because there was no room and no means to get a refund. The staff said they were closed because they are on fire watch. Their fire monitoring company dropped them, the rear of the building is condemned, per the police, and after all of that, another staff member demanded we check-in, or we cannot apply for a refund. There is definitely fraud happening, and hotels.com refused to assist us because they claim they cannot confirm what I am telling them versus what the staff told them on a call. This all happened with tropical storm Debby in the background, with 7 kids and a dog in the car. The staff locked the lobby door when we stepped outside to make a few phone calls. I've already made a claim with the BBB, hopefully this location will not dupe another.