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Very positive. Great hotal stay

Friendly. clean and comfortable. Great breakfast selection of quality food.

Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.

We had a lovely stay in Ludlow, bed really comfortable and nice size rooms. Breakfast was great, may I suggest adding coat hooks to the back of the door so you can hang your jackets somewhere.

We had a wonderful welcome and lovely meal in the evening. We cannot fault how the Pilgrim hotel looked after us- thank you all of you.

The room I stayed in in this beautiful building was possibly one of the most beautiful I have ever stayed in. However when it came to the service of the staff there was a lot left to be desired... and this was in no means the fault of the staff of which there were only two... to run the bar and service the needs of the guests. I did feel that it was odd that every time I called the hotel before arriving that there was never anyone manning the phone, but regardless we were not put off. If I was to visit again, I would want to know that I wouldn't have to wait at an empty bar for 12 minutes before being served (I know the 2 staff, one of which was a trainee) were busy with the dining but at £270 a night, that isn't good enough and not my problem... I don't wish to seem petty but lots of other short comings occurred like being first into the dining hall and one of last to have our order taken, waiting until the end of our starter before our drinks arrived and taking far too long to reseat us when my wife couldn't read the menu because of the dim light. I get that there was only two staff and there were 10 couples in the dining room but this is a failing from a managerial point of view which I definitely didn't expect from such a seemingly highbrow establishment.