The woman at the desk asked for my name. She said I did not have a reservation. I showed her my Hotels.com confirmation email. She said, wait a minute and walked out of the office. Ten minutes later she came back with another woman. They did some stuff on the computer and said my reservation has been cancelled. I assured them I had not cancelled. So one of them ran for the stairs saying she was going to look for a room, while the other worked on rebooking me. The woman came back and said room 211 was empty but still needed clean sheets and a wipe down. Meanwhile, my mom desperately needed a restroom. The desk woman said they didn't have one, but the one that found the room said she would find her a restroom. She escorted mom down the hall, unlocked a guestroom, and walked away. My mom found her way to the toilet in a room that looked like a family with kids lives in there. The room was full of stuff, but no one was home. We finally got keys to room 211, but they said it still needed to be cleaned and they would call when it was ready. We waited out in the car. During the 90 minutes waiting we watched the woman from the front desk take two joint smoking breaks next to the front door. We finally went back in. She acted like she never saw us before. I asked how the clean sheets were coming. She said the room was ready. There was a strange smell in the hallway as we approached the room, like drugs. The room itself was fine, clean, and comfortable, but I would not book here again.