4/10 Poor
Austin
Travelled with family
23 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay
Overall I was disappointed with the poor condition of the hotel starting with the hotel room we stayed in, specifically, the bathroom toilet, shower, t.v remote, room a/c and hotel ice machine maker. I brought up all of these issues to the front desk staff and they made a note of it and assured they will take care of it but no follow up was scheduled or executed by their staff. The toilet was missing a toilet seat bolt out of two to stabilize safe usage. The shower walls have apparent red mold growing in the tile grout and peeling and molding caulking. The t.v. remote was missing a lens cover to operate correctly. The room a/c unit was having difficulty keeping the room cool. The only ice machine that supposedly produces ice for all 3 floors did not produce and or provide any ice during our 2 night stay. The 3rd floor ice machine is non operational and the 1st does not have one. Therefore, I had to purchase some ice for our drink use at the nearby gas station. The place needs a desperate need of maintenance and repairs and in some cases some code upgrades to establish a better rating and over all comfortable and safe stay. I chose not to upload pictures of the specific hotel issues we encountered to preserve the dignity of the hotel and respect for their hard working staff that do the best they can with what they got. If you are seeking a stay with a level of less than 2 stars then this is the place for you. In town for a funeral and had limited time to deal with rebooking.
Austin
Stayed 2 nights in Sep 2024