Overall good & convenient stay for us, husband and 8 year old. Water play, pool, breakfast was good. Upon arrival, they share that you have to tell them you want full cleaning or housekeeping will only change towels. I call and tell the front desk that I want full cleaning during our stay. We returned both nights after long days out to no cleaning. Called to complain the 1st night then it happened again. Maybe I should’ve reminded them the day of? I don’t think I should have to though. Upon check out, I shared this with Elizabeth at the front desk. She was wonderful in that she was understanding, empathetic and she ended up apologizing and making the situation right in her way. I really appreciated that from her. The housekeeping was not good but I would stay again because of the other staff, convenience and food/water play.