4/10 Poor
Katherine
Travelled with family
5 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
When booking this hotel I saw the amazing reviews and was confident in my choice to book here. Upon arrival they were not open yet. They open at 8am and close at 5pm. I found it very strange that there wasn’t someone at the front desk at all times especially if there was an emergency. My mother and I stayed here and there was only one water bottle in the room when I went to the front to ask for another they said they were out. After that I noticed that there wasn’t Kleenex in the room so I went up front and asked and they said they didn’t have any. When I was taking a shower I noticed black mold in the shower and also in the air conditioning vent. After seeing this I looked around the rest of the room and there were dark ring marks from drinks that when I tried to clean came off easily. I also noticed long black hairs on the bedding and on the tables. I’m a red head and my mother has gray hair that is very short so I know the hair wasn’t ours. I have pictures that I took but am unable to post them here. One thing I will say is the bed was very comfortable and I liked that they had Netflix in the room especially since we’re from the US. We will not be booking here again and I’m really surprised by all the positive reviews. On our trip to Barcelona we stayed at two hotels and the others were much different. My feedback would be to do a thorough cleaning of all rooms and to also have basic amenities available such as waters to purchase.




Katherine
Stayed 1 night in May 2025