Not our lucky night. We checked in, went up to the room and the keys didn’t work. Went back to the front desk for new keys. Was informed the key code machine has been acting up. The NICEST front desk guy, Sunny ran with me with his master key. Denied access. He had no other balcony rooms available, so we waited 45+ minutes for the Maintenance guy to take the door lock apart and repair the issue. The front desk guy really wanted to remedy the situation. He tried so hard, we tipped him a $20. This morning, I asked the front desk gal if they could reduce the rate to reflect the delay. We had been on the road all da, were tired and it really was an unfortunate situation. She said she couldn’t do anything since we booked through Hotels.com. In my opinion, this is a crappy response.