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Best Western Priory Hotel

3.0 star property

Photo gallery for Best Western Priory Hotel

Exterior
Food and drink
Bar (on property)
Bar (on property)
Superior Room, 1 Double Bed, Non Smoking

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Laundry
  • Pet-friendly

Explore the area

Map
Mildenhall Road Suffolk, Bury St Edmunds, England, IP32 6EH
  • St Edmundsbury Cathedral
    ‪3 min drive‬
  • The Apex
    ‪3 min drive‬
  • Bury St Edmunds Abbey
    ‪5 min drive‬
  • Cambridge (CBG)
    ‪32 min drive‬

Room options

View all photos for Classic Room, 1 Single Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Single Bed, Non Smoking

  • 30 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Bury St Edmunds

A stay at Best Western Priory Hotel places you in the heart of Bury St Edmunds, within a 5-minute drive of CurveMotion and The Malthouse Project. .This hotel is 1.1 mi (1.8 km) from Moyse's Hall Museum and 1.2 mi (1.9 km) from Abbey Gardens.

What's nearby

  • Abbey Gardens - 3 min drive - 2.0 km
  • St Edmundsbury Cathedral - 3 min drive - 2.2 km
  • The Apex - 3 min drive - 2.4 km
  • Bury St Edmunds Abbey - 5 min drive - 2.8 km
  • Ickworth House - 11 min drive - 9.9 km

Getting around

  • Bury St Edmunds Station - 12 min walk
  • Stansted Airport (STN) - 57 min drive

Restaurants

  • ‪Lake Avenue Fish Bar - ‬10 min walk
  • ‪Greengage - ‬10 min walk
  • ‪Subway - ‬17 min walk
  • ‪Tollgate - ‬1 min walk
  • ‪The Old Cannon Brewery - ‬17 min walk

About this property

Best Western Priory Hotel

Hotel in Bury St Edmunds with a 24-hour front desk and a coffee shop
Best Western Priory Hotel offers 36 accommodations with coffee/tea makers and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Stay in one of 36 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include a picnic area, barbecue grills, and a banquet hall.
Grab a bite to eat at the Garden Restaurant, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM.
Garden Restaurant - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Languages

English, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Garden Restaurant

Family friendly

  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel
Best Western Priory Bury St Edmunds
Best Western Priory
Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel
Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel Bury St Edmunds

Best Western Priory Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 175 out of 575 reviews
Rating 8 - Good. 208 out of 575 reviews
Rating 6 - Okay. 115 out of 575 reviews
Rating 4 - Poor. 53 out of 575 reviews
Rating 2 - Terrible. 24 out of 575 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient
Stayed 2 nights in Dec 2024

4/10 Poor

Simon

Disappointing!
We had room 54. Unfortunately it had an odd musky smell and we had an horrendous night due to the front door of the room banging due to wind that evening. The front door has what can only be described as too much room between the door and sill surrounding it so it is not a tight closing door. Nothing like a bad nights sleep when away.
Stayed 1 night in Dec 2024

4/10 Poor

Alexander

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay.
Stayed 2 nights in Dec 2024

6/10 Okay

Guilherme

Stayed 1 night in Dec 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel and staff.
Stayed 3 nights in Sep 2024

4/10 Poor

David

Disliked: Property conditions & facilities
heating did not work
Stayed 1 night in Nov 2024

8/10 Good

Tracey

Stayed 3 nights in Oct 2024

10/10 Excellent

Harry

Stayed 1 night in Oct 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and restaurant. joanne in the restaurant very helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay. great room.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Relaxing stay, lovely room. Excellent service by danny and joanne in the restaurant.
Stayed 2 nights in Oct 2024

8/10 Good

jason

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

4/10 Poor

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing like the pictures
I was really disappointed, the room was dated, dirty , smelly .
Stayed 1 night in Sep 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay. service from restaurant top rate. especially callum and joanne. food was lovely from tom, dan and jason in the kitchen.
Stayed 4 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loveley grounds set back from the road. Good roomy chalet, with spacious bathroom and walk in shower, though it would benefit from some updating. Excellent breakfast with helpful staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyable stay. great evening thanks to callum and finn.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel. well looked after. especially by callum on the bar. and hanna on check in.
Stayed 4 nights in Jul 2024

4/10 Poor

Manuel

Business traveller
Disliked: Cleanliness
Expensive for that quality
Stayed 1 night in Sep 2024

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel room I have ever stayed in!!!!
Title: Worst Room I Have Ever Stayed In I stay in over 40 hotels a year, and this was by far the worst experience I've ever had. The first thing that hit me was the overpowering smell of damp when I walked into the room. The carpet looked disgusting, and the furniture was extremely dated. The mattress was so firm it felt like there was no mattress at all. I then noticed what appeared to be a splatter of vomit or some other liquid on the skirting boards. The bathroom fittings were missing parts, and the taps and power shower were covered in limescale and dirt. Despite all this, I decided to tough it out until I went to lie down and discovered vomit on the pillow inside a clean pillowcase. This was the final straw. I went to reception to complain and request a room change, but no other rooms were available. I couldn't stand another moment in this disgusting room, fearing what I might find next, so I packed up and left. Avoid this hotel at all costs.
Stayed 1 night in Sep 2024

8/10 Good

hilary

Travelled with partner
Liked: Staff & service
The property seemed tired and in need of renovation
Stayed 1 night in Sep 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Uncomfortable bed, changed no problem.
Original garden room had an uncomfortable. Bed. Hotel changed room to upgraded superior room at no extra charge. This room had a comfortable bed and pleasant outlook. The room was unusual in that all light controls were on the RHS of the bed. the person on the LHS had no light controls at all. The bedside reading light had no seperate control. The staff were all very pleasant and willing to please. The breakfast was good.
Stayed 4 nights in Aug 2024

4/10 Poor

Daniel

Business traveller
Disliked: Staff & service, room comfort
Below expectations
No one at receptions during stay, must have walked through the reception 6/7 times. Room doesn’t have AC and the tiniest fan is provided, way too hot. Sat outside the bar area for 45 minutes without service even after telling staff I’d be out there. Ended up going to the pub across the road which had excellent service. No TV remote in room.
Stayed 1 night in Aug 2024

10/10 Excellent

Lee

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Lee

Business traveller
Liked: Property conditions & facilities
nice stay. excellent staff
Stayed 4 nights in Aug 2024