Paradisus Cancún – All Inclusive

4.5 star property

Photo gallery for Paradisus Cancún – All Inclusive

Exterior
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Front of property
Premium bedding, free minibar, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Spa
  • Laundry

Explore the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • Aquaworld
    ‪5 min walk‬
  • Oasis Arena
    ‪14 min walk‬
  • Ballenas Beach
    ‪15 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

The Reserve Junior Suite Sunset View Adults Only

  • 44 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite Sunset View

  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Junior Suite Sunset View

  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Two Bedrooms Master Suite

  • 102 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Premium Master Suite Sunset View

  • 61 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Suite Sunset View

  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Grand Junior Suite Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Concierge Junior Suite Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Master Suite – Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Concierge Master Suite Ocean View

  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite – Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

The Reserve Master Suite Sunset View Adults Only

  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Suite – Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

The Reserve Suite Sunset View Adults Only

  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Cancun

Located in Cancun (Zona Hotelera), Paradisus Cancún – All Inclusive is within a 5-minute drive of Luxury Avenue Shopping Mall and Museo Maya Trailhead. .This all-inclusive property is 2.1 mi (3.4 km) from La Isla Shopping Mall and 2.6 mi (4.2 km) from El Rey Ruins.

What's nearby

  • Aquaworld - 5 min walk
  • Iberostar Cancun Golf Course - 3 min drive
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • El Rey Ruins - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Coyote Loco - ‬11 min walk
  • ‪Fred's House - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬1 min walk
  • ‪Chambao - ‬8 min walk

About this property

Paradisus Cancún – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 656 air-conditioned rooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 4 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Malva Food Bazar, one of the property's 9 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 7 bars/lounges.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This fine-dining restaurant specializes in Fusion cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - This restaurant specializes in Mediterranean cuisine. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Local area shuttle

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Malva Food Bazar
  • Sal Steak Cave
  • Cielo
  • Sante
  • Lemon Fish

Things to do

  • 4 outdoor pools
  • Arcade/games room
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Golf course
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • A meeting room

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • Lift

More

  • Beach towels
  • Books
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • TV channels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1311 out of 2526 reviews
Rating 8 - Good. 508 out of 2526 reviews
Rating 6 - Okay. 324 out of 2526 reviews
Rating 4 - Poor. 178 out of 2526 reviews
Rating 2 - Terrible. 205 out of 2526 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Caridad L

Stayed 5 nights in Oct 2024

4/10 Poor

Pezhman, Thornhill

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
So busy 30 minutes line up for lunch and breakfast 10 minutes waiting for elevator Unless I have late check out by 2 p.m They push me check out 12:30 Cuz they don’t have available room Totally the worst hotel that I have been
Stayed 6 nights in Nov 2024

10/10 Excellent

Arquimides

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are to be commended for their high level of service. The buffet was extensive with excellent choices. Lounges around the pools were limited. The beach was beautiful - aqua water, white sand, no seaweed. Noise from the bars late at night could be heard several floors up. Overall I enjoyed my stay.
Stayed 2 nights in Nov 2024

8/10 Good

Fred

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2024

4/10 Poor

Lydya, Lackland AFB

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood splatter in elevator, our hotel bedroom locked our children in the other room, bath room door lock had been kicked in, roaches on balcony and standing mossy swamp water. No upgrades for plat. Guests. Guest service not able to even make me reservations for dinner via chat while we were on a tour.
Stayed 5 nights in Nov 2024

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at many resorts, but this one is just unreal. The food, the people, the service etc… The lady Lai who hosts activities at the Reserve was the best! The sunset activity was awesome! lasted almost two hours and the performer was INCREDIBLE. The only thing I’d say is to add AC to the bathrooms, but I’m sure this will be done when it remodels as they said. Beautiful place!
Stayed 5 nights in Nov 2024

10/10 Excellent

Leticia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Nov 2024

10/10 Excellent

Vasile, St-Hubert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Ivana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort! I’ve been to a few resorts in Cancun but this one really made an impression and the only one I would recommend to friends and family. Beautiful grounds, clean and well maintained. Beach front is long. We never had any trouble finding a beachside tiki hut. Our room was quiet. Prior resorts I’ve been to, that wasn’t the case. The staff is incredibly nice. Everyone was always smiling and welcoming. They seemed happy to be there. The food was actually really good even at the buffet. But our favorite was the restaurant Agua Marina. Delicious seafood and our waiter was so sweet (I’m bummed I didn’t get his name), but honestly everyone we interacted with was super nice. Check out the Sal steakhouse. The staff and chef are incredible there too. We also got to use the cabana at the Kanna area one day and the service was amazing!! Rommel and Noe stopped by and wanted to make sure we were doing well and taken care of. And the whole staff treated us kindly and made it our best day. The sunset boat ride in the bay was also such a treat. Last but not least, our family concierge Jose May checked in with us everyday and really took care of us. We want to thank him for all the help. It made our stay very special. I don’t say this very often about many places, but I would definitely be back here again when in Cancun next time!
Stayed 7 nights in Nov 2024

4/10 Poor

christina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor and dated
Stayed 4 nights in Nov 2024

10/10 Excellent

Natika

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I felt like royalty this was absolutely phenomenal. Worth every penny!
Stayed 3 nights in Nov 2024

10/10 Excellent

Ankita

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time in Cancun
Stayed 3 nights in Nov 2024

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Kostantinos

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
From day one changed rooms twice staff was amazing but not enough staff to take care of any issue barley understood English i’m actually on my first all inclusive and disappointed views were nice food was ok small portions a lot of mold a lot of repairs need to be done great workers most went above and beyond but I guess it’s to be expected it’s almost 20 year old facility.
Stayed 4 nights in Nov 2024

8/10 Good

Gunther

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything oveall all was great other than our unit does require a renovation to the bathroom. Towel bars and shower curtain rods were hannging on a tread and about to come off. Cracked tiling and a lot of cauking missing around the fixtures. The A/C unit is really noisy making it a bit difficult to sleep if you are a light sleeper.
Stayed 7 nights in Nov 2024

10/10 Excellent

amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Asian/Indian cuisine option was not there. Rest everything was good.
Stayed 6 nights in Nov 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

TREVOR, Toronto

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suggestion for improvement Children’s specialty restaurant dining experience create a kids menu and train staff in wedding events to serve children first and then adult guests. Kids Activities- no evening show for children or for children to participate with. The kids playroom is minimalist General comments moments. buffet dining - many service staff are not happy and this is reflected in their work. Need more porters to reset tables. Buffet food delicious. Great job to kitchen. Housekeeping and mini bar - wonderful. Good job. Specialty dining - good but Most of our group were ill after Italian. On different days. Bars - all great Beautiful hotel. A little tired looking but that is expected. I am sure your upcoming renovation plan will address this. Our stay was in Tower 1. Some finished in room and bathroom need updating but everything worked with no issue other than shower head and handheld shower.
Stayed 7 nights in Nov 2024

6/10 Okay

SAHIL

Travelled with family
Definitely not a 5 star property. The rooms were not clean, shower was broken. The overall condition of the room was not the greatest.
Stayed 3 nights in Nov 2024

10/10 Excellent

Genesis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall with staff and locals
Stayed 4 nights in Nov 2024

10/10 Excellent

Nagasundharam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisus Cancun is a stunning beachfront resort with spacious rooms, beautiful pools, and a variety of excellent dining options. The staff is friendly, and the beach is pristine. Perfect for a relaxing getaway, though it can get a bit crowded during peak times.
Stayed 4 nights in Nov 2024

8/10 Good

Ashwin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Taking one star away from my stay at Paradisus. We booked the Reserve experience, but unfortunately, our concierge never showed up for three days of our stay. Every amenity is accessible or booked via this concierge concept, and we struggled to make manual bookings. As a result, most of the extra amount spent towards the Reserve was not worthwhile for us. Additionally, the Reserve offers late checkout at 2 pm, but we were asked to vacate the room by 12. Saira from the front desk was the one who called. We repeatedly mentioned the Reserve promises, but she insisted that this was something we needed to clear with Expedia. She also responded with a firm tone, saying, "How is that related to leaving the room? Leave the room right now, or we will charge you 75 USD for an extended stay," when we explained that most of our services under the Reserve were denied to us, including the concierge and 2 pm checkout. She mentioned, "This you need to manage with the operator (Expedia), and we are not responsible for this," which was a bit surprising to us since the Reserve concept includes this facility among other things. Due to the absence of a concierge, we missed out on to Nichupté Lagoon as well. It seems that booking through Expedia, especially for the Reserve, may result in an underwhelming experience. Perhaps booking directly with the hotel would ensure that the Reserve guarantees are fully honored.
Stayed 3 nights in Nov 2024

8/10 Good

Raul P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The small lounge shouldn’t end at 11 pm. It ends to soon don’t even give you a chance to dance & enjoy the music.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mónica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una de las playas más hermosas de Cancún
La pasamos de maravilla, precioso hotel la playa súper limpia y hermosa, la atención muy amable
Stayed 1 night in Nov 2024