Ernestine and Georg were excellent in their timeliness and communication. Directions for access into the house were easy to follow and understand. We entered late to soft music and warm lighting. Did a quick walk through and noticed as we were getting into bed the pillow cases had make up on them, which was a complaint in a previous review so I was concerned they were either stained or never cleaned. We simply grabbed other pillows from the other bed rooms. The layout is great and is exactly what you see in the photo's, The neighborhood is quiet, all the pool and beach supplies in the garage was a plus. There were lots of items in the kitchen, two of the coffee pots did not work, one did..and lots of "left behind" items such as spices, baggies, etc came in handy as well. Couple concerns, the lanai area was filthy, I actually swept the area the best I could and washed it with the hose but it did very little to clean it except get the loose and heavier dirt out. It needs painted as well as the main entry way, just like the previous renter stated..guessing it never got cleaned. Inside the house was a bit confusing with multiple fan/light swiches/ac hand controls and wall mounted controls. Some work, some don't...some labeled that didn't do anything. Also noticed one of the light fixtures in the main living room area almost looks charred. The biggest suprise was the "electricity" contract with the property management company BMI. The ONLY place we noticed anything about electric is at the very bottom of the VRBO page for this property where it mentions in 1 sentence mixed with German $,12 per kwH. I never seen it, it never showed up in estimated fees or total when we actually booked the property and once we paid we could not cancel. I don't feel it was properly displayed before we booked and paid, looking back it was emailed to us after the fact that they would be charging us for electric consumption during our stay even though the pool and ac units would need to be operated even if the house was vacant we get charged for occupying the home during our stay. I do not think it was properly displayed or fore mentioned specifically before booking. All and all, the property is good, and I'm sure it could be or was GREAT. Floors inside need a good cleaning, walls need freshened up throughout, maybe a little better explanation on the electric charges, It's a solid 4 but not quite a 5. We would stay again if we were welcome, had a relaxing time, Thank you!