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Hyatt Regency Cartagena

4.5 star property

Photo gallery for Hyatt Regency Cartagena

3 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers
Reception
Room, 1 King Bed, Ocean View
2 restaurants, lunch served
Bay View Residences with 1 bedroom | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly

Explore the area

View map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Clock Tower
    ‪18 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, Ocean View (Regency)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(9 reviews)
  • 78 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(29 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • 78 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(21 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 2 Double Beds, Bay View

8.0 out of 10
Very good
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(63 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(15 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(30 reviews)
  • 38 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(32 reviews)
  • 38 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 Bedroom Ocean View Residence

1 Bedroom Ocean View Residence

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • 72 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Residence

2 Bedroom Residence

2 Bedroom Residence

9.2 out of 10
Wonderful
(9 reviews)
  • 90 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About the area

Cartagena

With a stay at Hyatt Regency Cartagena in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and a 2-minute drive from Clock Tower. .This luxury hotel is 1.2 mi (1.9 km) from Cartagena de Indias Convention Center and 1.5 mi (2.4 km) from San Pedro Claver Church and Convent.

What's nearby

  • Bocagrande Beach - 1 min walk - 0.0 km
  • Clock Tower - 18 min walk - 1.6 km
  • Cartagena de Indias Convention Center - 4 min drive - 1.7 km
  • Castillo Grande Beach - 4 min drive - 2.4 km
  • San Felipe de Barajas Castle - 4 min drive - 2.8 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪7 Cielos - ‬8 min walk
  • ‪51 Sky Bar - ‬2 min walk
  • ‪Crepes & Waffles - ‬1 min walk
  • ‪Juan Valdez Café - ‬1 min walk
  • ‪Semolina - ‬1 min walk

About this property

Hyatt Regency Cartagena

Luxury hotel with 2 restaurants and 3 outdoor pools
Hyatt Regency Cartagena offers 380 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Treat yourself to a stay in one of the 380 individually decorated guestrooms, featuring heated floors and LCD televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, while iPod docking stations help you enjoy your music in the comfort of your room. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a health club. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Kokau, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cartagena? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Kokau - Onsite restaurant.
Amacagua Lounge - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Shopping centre
  • Winery release events

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hot tub
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 42 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 7 2025 to December 1 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 410000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 44 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 96000 per person
  • Airport shuttle fee: COP 30000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: COP 410000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1131 out of 1420 reviews
Rating 8 - Good. 161 out of 1420 reviews
Rating 6 - Okay. 50 out of 1420 reviews
Rating 4 - Poor. 33 out of 1420 reviews
Rating 2 - Terrible. 45 out of 1420 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tamid, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 3 nights in Jul 2025

10/10 Excellent

safiya

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 4 nights in Aug 2025

10/10 Excellent

Chanice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Yuren

Stayed 3 nights in Aug 2025

10/10 Excellent

Cristina

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the beach, centrally located, with suites that have balconies. It's 15-20 min from the airport and walled city. Rooms boast stunning views of the beach, bay, and walled city. The hotel is beautiful with a large lobby, high ceilings, with exotic fresh flowers and calming fragrance. Someone is always cleaning and present to open the door with a greeting. Rooms are also kept clean with plenty of towels and bathroom amenities. We were checked in by Yercelis and Dina who were pleasant, knowledgeable, and accommodating. There was a slight mix-up and manager Jherald came to assist and really met our needs in a compromising way. Jorge was also helpful in similar fashion. A highlight was the daily breakfast and snacks. Offered in the Regency Room, these meals were everything, with fresh fruit and bread, curated meats, juices, and sandwiches. Beer and wine were available for lunch. Our group enjoyed these immensely and Tedys, Fernanda, and the entire kitchen crew did an admirable job. The infinity pool was heated, and the gym had many amenities not included in most gyms, including a leg press. A couple of minor critiques, the second infinity pool was unavailable, and the gym also began construction, although it remained open. A bit confusing at the was the elevator transitions and trouble with inoperable room keys. All in all, a stellar trip highlighted by a most delightful stay. Additional Staff Mentions: Juan, Yelvis, Manuel, Natalia, Emmanuel (there were two).
Stayed 5 nights in Jul 2025

10/10 Excellent

illona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, the mall next door was a plus, transportation was right there, the beach was very close and shopping in the area as well Hotel was very clean and immaculate, service was amazing from every level. We spent some time at the bar on the 14th and had the best service, the bartender Sara and her coworkers made us feel very welcomed. Sara was very friendly and made the best cocktails, we enjoyed going to the pool bar, Sara is quite a gem and you should be lucky to have her.
Stayed 5 nights in Aug 2025

8/10 Good

Natalia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mantienen remodelado, lindo, limpio. La piscina grande estaba en remodelacion y solo cuenta con dos piscinas pequeñas, el espacio en la zona de estas piscinas es muy reducido y no hay parasoles para protegerse del sol que es bastante fuerte en esta zona, gran parte del día.
Stayed 3 nights in Jul 2025

8/10 Good

yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and quiet . The staff was very professional and friendly . Just wish room would’ve had a balcony .
Stayed 5 nights in Jul 2025

10/10 Excellent

Alberto Mario

Stayed 3 nights in Jul 2025

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
There was no bar other than the pool one that closed at 8:00. Breakfast Coffee sucks. No ice on the floor so calling room service for it took too long as most of rooms were calling too
Stayed 6 nights in Jul 2025

10/10 Excellent

Anique

Stayed 4 nights in Jul 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like is everything was a walking distance from the hotel.
Stayed 3 nights in Aug 2025

6/10 Okay

Eliana

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Linward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Shronda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Very clean and the staff are very nice. Very convenient for any tourist sightings. The food was great and I would definitely recommend this for any stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kerry-ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good food,people,area
Stayed 3 nights in Jul 2025

10/10 Excellent

Francisco, weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jul 2025

10/10 Excellent

Kasoundra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice hotel; worth the money; pool was amazing; bay view was awesome. Nice restaurant and area is convenient. Will try to experience the beach before check out; great access.
Stayed 1 night in Jul 2025

10/10 Excellent

Felipe

Stayed 2 nights in Jul 2025

10/10 Excellent

Christopher David, McLean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything in Cartagena. The Hyatt Regency is an excellent hotel, from the service in the lobby, the pool, the restaurant, to the room service. I want to thank the entire staff, especially Oscar and Antonio in the restaurant, as well as Dina and Daniel in the lobby, and some other girls there whose names I don't remember, but they are all special and extremely attentive. Thank you for your attention. Thank you for your service. We recommend this hotel 100%.
Stayed 6 nights in Jul 2025

10/10 Excellent

Esther

Stayed 4 nights in Jul 2025

10/10 Excellent

Anastasia

Stayed 4 nights in Jul 2025