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Hyatt Regency Cartagena

Property class: 4.5

Photo gallery for Hyatt Regency Cartagena

2 restaurants, lunch served
Property video
3 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers
Hot tub, steam room, aromatherapy, Swedish massages, sports massages
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Plaza Bocagrande Commercial Center
    ‪1 min walk‬
  • Place, Clock Tower
    ‪18 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, Ocean View (Regency)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(33 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

9.6 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 78 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(10 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 2 Double Beds, Bay View

8.4 out of 10
Very good
(5 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(68 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Ocean View

9.8 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Bay View

9.6 out of 10
Exceptional
(31 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(35 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 Bedroom Ocean View Residence

1 Bedroom Ocean View Residence

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • Bay view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Residence

2 Bedroom Residence

2 Bedroom Residence

8.8 out of 10
Excellent
(13 reviews)
  • Ocean view
  • 90 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Cartagena

With a stay at Hyatt Regency Cartagena in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and a 2-minute drive from Clock Tower. .This family-friendly hotel is 1.2 mi (1.9 km) from Cartagena de Indias Convention Center and 1.5 mi (2.4 km) from San Pedro Claver Church and Convent.

What's nearby

  • Bocagrande Beach - 1 min walk - 0.1 km
  • Plaza Bocagrande Commercial Center - 1 min walk - 0.1 km
  • San Pedro Claver Church and Convent - 15 min walk - 1.3 km
  • Clock Tower - 18 min walk - 1.6 km
  • Cartagena de Indias Convention Center - 18 min walk - 1.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪51 Sky Bar - ‬2 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪7 Cielos - ‬8 min walk
  • ‪Morena Marisqueria - ‬9 min walk
  • ‪Crepes & Waffles - ‬1 min walk

About this property

Hyatt Regency Cartagena

Hyatt Regency Cartagena offers 380 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Treat yourself to a stay in one of the 380 individually decorated guestrooms, featuring heated floors and LCD televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, while iPod docking stations help you enjoy your music in the comfort of your room. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 4 outdoor pools and a health club. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Kokau, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cartagena? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 5 and younger eat free breakfast.
Kokau - Onsite restaurant.
Amacagua Grill & Lounge - This family restaurant specializes in barbecue and serves breakfast only. Open daily.
Kokaú Signature - This beach fine-dining restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Amare Gelato - Onsite coffee shop. Open daily.
Ritual 12 Café - This café serves brunch and lunch. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 98,000 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Grill & Lounge
  • Amare Gelato
  • Kokau
  • Kokaú Signature
  • Ritual 12 Café

Things to do

  • 4 outdoor pools
  • Art gallery
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Shopping centre
  • Winery release events

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hot tub
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 43 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 95200 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 37 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 98000 per person
  • Airport shuttle fee: COP 85000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: COP 95200 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1189 out of 1466 reviews
Rating 8 - Good. 155 out of 1466 reviews
Rating 6 - Okay. 49 out of 1466 reviews
Rating 4 - Poor. 32 out of 1466 reviews
Rating 2 - Terrible. 41 out of 1466 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hector, Cooper City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is outstanding, special mention to Alessandro and Adriana at the coffee shop, Lida at Front Desk!
Stayed 7 nights in Dec 2025

10/10 Excellent

Tosha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel overall.
Stayed 4 nights in Dec 2025

8/10 Good

Ana Cristina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El aire acondicionado es controlado por la administración, también el room service es demasiado demorado. Por otro lado, tiene habitaciones grandes y cómodas, la piscina, el bar y los restaurantes son muy buenos.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lucia Regina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful experience in this hotel. We really recommend it! The staff was amazing, the location in front of the beach in Bocagrande is a big plus, and the food was fantastic.
Stayed 7 nights in Dec 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything in this time run very well
Stayed 14 nights in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
Staff efficient and very friendly. Great room, lovely bathroom and sea view. Breakfast was great with good selection. Ate in the hotel one evening and enjoyed the meal. The coffee shop was good with a good selection of snacks and cakes.one eve
Stayed 3 nights in Dec 2025

10/10 Excellent

Rene

Stayed 5 nights in Dec 2025

10/10 Excellent

Faris

Liked: Cleanliness, amenities, property conditions & facilities
Amazing all around
Stayed 1 night in Dec 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
yes the rooms were good and clean and good stuffs and good locations
Stayed 2 nights in Dec 2025

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Great service all around!
Stayed 3 nights in Dec 2025

10/10 Excellent

Moehika, Mt Laurel

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 4 nights in Dec 2025

10/10 Excellent

Joel, Seattle

Liked: Cleanliness, amenities, property conditions & facilities
Everything top notch staff and rooms.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jaime

Stayed 2 nights in Dec 2025

10/10 Excellent

Alvin, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Ibrahim

Great
Stayed 3 nights in Nov 2025

10/10 Excellent

Ruby

Stayed 6 nights in Dec 2025

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at the Hyatt Regency Cartagena was absolutely amazing! It truly is the best hotel in the area. From the moment I arrived, the service was spectacular, with staff going above and beyond to ensure a flawless visit. The amenities are outstanding, especially the pools offering breathtaking panoramic views of the Caribbean sea. The gym was well equipped and clean. My room was great, spotless, and modern, featuring amazing views that made every morning special. Furthermore, the dining was a highlight; the food was amazing with impressive quality and plenty of options to satisfy every palate. This hotel truly delivers on every front, and I highly recommend it for a luxurious and unforgettable Cartagena experience. it's also well located near the walled city!
Stayed 6 nights in Dec 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was unbelievable. Genisis made our stay feel special especially for my girlfriend’s Birthday. This hotel is beautiful from the design to the ocean side view from all 3 pools and the room. Right next door to a shopping mall as well and so many restaurants in walking distance. I’m recommending everyone stay here.
Stayed 3 nights in Dec 2025

10/10 Excellent

Indranil, Katy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, attentive and helpful staff, great location. Very close to old town while being in Bocagrande. We had a great time.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jerardin L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything from check in to staff to the food was excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Dexter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2025

4/10 Poor

Tina Rezaei

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff at the Hyatt Regency Cartagena were friendly and attentive, which was a bright spot, my overall experience was quite disappointing for a hotel branded as upscale. Upon entering the room, I noticed it felt muddy underfoot and had a persistent musty smell. The carpets appeared old, dirty, and worn, giving everything a stale and outdated vibe. The furnishings and decor didn’t feel fresh or luxurious at all, it reminded me more like a Holiday Inn than a higher end Hyatt property. Housekeeping was another major letdown. The sheets were not changed daily during my stay, even after I tipped generously and specifically requested it. This lack of basic cleanliness and attention to detail really undermined any sense of comfort or luxury. I expected much more from a Hyatt Regency, especially in a beautiful destination like Cartagena. Unfortunately, this stay didn’t deliver on that. I won’t be staying at another Hyatt again.
Stayed 7 nights in Dec 2025

10/10 Excellent

hilal

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience!!
Stayed 6 nights in Dec 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and professional and my star extremely nice.
Stayed 4 nights in Dec 2025

10/10 Excellent

Farrar

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Hotel was in a great location close to everything. Service was outstanding. Had a resident room on the 41st floor & the view was outstanding. Would definitely stay here again.
Stayed 5 nights in Nov 2025