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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Indoor pool
Couples treatment room(s), Turkish bath/hammam, body treatments
Point of interest
Pool
Couples treatment room(s), Turkish bath/hammam, body treatments

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Room service
  • Breakfast available

Explore the area

Map
Warrington Road, Hoole Village, Chester, England, CH2 3PD
  • University of Chester
    ‪5 min drive‬
  • Grosvenor Park
    ‪5 min drive‬
  • Eastgate Clock
    ‪5 min drive‬
  • Chester (CEG-Hawarden)
    ‪23 min drive‬

Room options

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, blackout curtains

Family Room, 1 King Bed (Deluxe)

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

  • 1.1 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed (Family)

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 1.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

  • 1.1 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

The Mill Hotel & Spa

Pool
Breakfast included
Spa
Free WiFi
4.4 out of 5, Excellent, (1790)
The price is NZ$178
for 1 room
includes taxes & fees
11 Feb - 12 Feb
The Mill Hotel & Spa

About the area

Chester

Located in Chester, DoubleTree by Hilton Hotel and Spa Chester is a 3-minute drive from Chester Zoo and 5 minutes from Chester Cathedral. .This eco-certified hotel is 2.5 mi (4 km) from Grosvenor Museum and 2.6 mi (4.1 km) from Chester Racecourse.

What's nearby

  • Chester Zoo - 3 min drive
  • Chester City Walls - 4 min drive
  • Chester Cathedral - 5 min drive
  • Chester Racecourse - 5 min drive
  • Chester Castle - 6 min drive

Getting around

  • Chester Station - 4 min drive
  • John Lennon Airport (LPL) - 26 min drive

Restaurants

  • ‪Fish & Chips - ‬3 min drive
  • ‪The Lock Vault - ‬4 min drive
  • ‪Hoole Fish Bar - ‬3 min drive
  • ‪The Dee Miller - ‬16 min walk
  • ‪Garden Room & Terrace - ‬5 min walk

About this property

DoubleTree by Hilton Hotel and Spa Chester

Eco-certified hotel with a full-service spa and a health club
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 219 air-conditioned rooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. English breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Chester? This hotel has 2777 square feet (258 square meters) of space consisting of conference space and 7 meeting rooms. Free self parking is available onsite.
English breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
DoubleTree by Hilton Hotel and Spa Chester has a restaurant on site.
Garden Room and Terrace - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee daily 6:30 AM–10 AM: GBP 17.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Garden Room and Terrace

Things to do

  • Fitness centre
  • Full-service spa

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (2777 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Lift door width (centimetres): 87
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 13 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 114
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 17.95 per person
  • Spa fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

DoubleTree by Hilton Hotel and Spa Chester Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1004 reviews" "
Rating 8 - Good. 263 out of 1004 reviews" "
Rating 6 - Okay. 106 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 41 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but not for families.
Hotel is lovely, but got caught out by the 16 age limit for kids to use the pool. I understand the reasons why but this wasn't clearly indicated on the Hotels.com Web page. If it was we would have chosen the mecure down the road which is much cheaper and pool for all. Had 2 very disappointed kids.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
I was extremely disappointed, when making the booking I wasn’t aware the swimming pool was only available for 16 and over. Only after receiving the confirmation from yourselves. Rather than cancel I thought I would call the hotel and ask, I he lady on the phone said it shouldn’t be a problem but send an email so I did. I received no response to my email, when arriving at the hotel I explained to the lady at reception when checking in what had happened, she asked who I spoke to, to which I replied I’m not sure, she said well I doubt that happened because all our staff no the pool is for 16 and over, she basically accused me of lying. Why would I drive 4 hours to a hotel with a pool my daughter can’t use when there is one 10 mins down the road she can, I emailed the hotel again with my concerns and still haven’t received a response. Disgraceful from a hotel brand like the Hilton. Won’t be using it again
Stayed 1 night in Oct 2024

8/10 Good

sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night in Chester
Short stay in Chester. Hotel is a little outside of the city centre but the rooms are really nice, as is the bar area. The gym is great and popular. Would definitely come back here.
Stayed 1 night in Sep 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Nia

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2024

2/10 Terrible

Paul

Stayed 1 night in Oct 2024

8/10 Good

chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location close to city centre.. good amenities & quality as expected from a reputable chsin
Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Stayed 4 nights in Sep 2024

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ronald

Stayed 2 nights in Sep 2024

8/10 Good

Lee

Travelled with family
Friendly and helpful staff stayed here for a family wedding which was also at the hotel great event and great rooms
Stayed 1 night in Oct 2024

8/10 Good

Jon

Liked: Cleanliness, property conditions & facilities, room comfort
Great facilities and standard of accommodation for a reasonable price. Service at Breakfast is the only blight on our stay. We are awaiting management feedback after our formal complaint in check out as to how we were greeted.
Stayed 1 night in Oct 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great hotel
Stayed 2 nights in Sep 2024

8/10 Good

ROBERT

Stayed 2 nights in Sep 2024

10/10 Excellent

J

Liked: Cleanliness, amenities, property conditions & facilities
Staff and service feedback would have been excellent for reception staff but restaurant staff were absent from post for so long that we crossed the restaurant to a desk where the young lass in attendance was chatting to a colleague and laughed at us for approaching the wrong station. We came to realise that the person with whom she was chatting was the one absent from post when we arrived to dine. Very rude on both counts.
Stayed 1 night in Sep 2024

4/10 Poor

Kirsty

Stayed 2 nights in Sep 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was overall excellent, rooms clean and comfortable, outside areas very good weather permitting, bar and restaurant very good and reasonably priced. Excellent location for visiting Chester and of course the Zoo.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kirsty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

ciaran

Liked: Cleanliness
Vastly over priced for what it was, spa extra , breakfast not included and small rooms dominated by the bed. Not value for money in my opinion
Stayed 1 night in Sep 2024

8/10 Good

Rob

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Note the swimming pool is viewed as part of the spa so you are charged £20 if you just want a swim. Bit cheeky to be honest. Stayed in many hotels and none charged extra for use of the pool. Room too hot and air conditioning obviously set to limit too high!
Stayed 1 night in Sep 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful relaxing stay
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
To be honest it was one of the worst nights sleep of my life. I went to reception to change rooms, due to all the leather on my bed being ripped and hanging off and certainly not the standard I would expect from a Hilton. The room I was moved to had a mattress where you could feel the springs and a constant noise all night from the vent, it won’t let me upload my video of the noise.
Stayed 1 night in Sep 2024