6/10 Okay
Jennifer
Travelled with family
28 Apr 2025
Liked: Room comfort
Disliked: Staff & service
I wanted a Magical Experience...
I had hoped that our stay was going to be as magical as the website made it out to be. This hotel, has a perfect fairytale look to it, it's what drew me in. The young lady at the front desk was not helpful in the slightest, she greeted me with a "do you need something", and actually made it seem like I was bothering her by standing in the line (it wasn't busy at all). She didn't provide any insight on what I should expect with my stay (4 days). The room was nice & comfortable, but the bathroom was dirty. The room wasn't cleaned, or fresh towels provided without prompting.
There were extra fees attached that weren't disclosed prior to my reservation, parking at $25/day being the main issue, BUT the hotel has a FREE shuttle to Disney, which wasn't clarified until after I checked in (I paid $35/day to park at Disneyland Resort). The staff with the exception of the receptionist who made a poor impression were amazing. The hotel is literally right behind Star-wars land and a quick 3 minute drive into Mickey and Friends & Pixar parking lots.
Jennifer
Stayed 3 nights in Apr 2025