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Hotelcoz All Inclusive

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
On the beach, white sand, free beach cabanas, sun-loungers
Deluxe Panoramic , Ocean View
Exterior detail
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

7.2 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Hot tub
  • Bar
  • Spa
  • All-inclusive

Explore the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Playa San Juan
    16 min walk
  • El Cozumeño Beach Breakfast
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    216 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    11 min drive

Room options

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top

Premium Sky Top

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View

Garden View

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Front of property

El Cozumeleño Beach Resort - All Inclusive

Pool
Hot tub
All-inclusive
Spa
3.5 out of 5, Good, (1014)
The price is NZ$312
for 1 room
includes taxes & fees
5 Jan - 6 Jan
El Cozumeleño Beach Resort - All Inclusive

About the area

Cozumel

With a stay at Hotelcoz All Inclusive in Cozumel (Zona Hotelera Norte), you'll be a 2-minute drive from Playa San Juan and 6 minutes from Maya Heritage Monument. .This all-inclusive resort is 3.8 mi (6.1 km) from Punta Langosta Pier and 5.1 mi (8.2 km) from Stingray Beach.
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 16 min walk
  • Cozumel Maritime Terminal - 6 min drive
  • Punta Langosta Pier - 7 min drive
  • San Miguel Church - 8 min drive
  • Stingray Beach - 9 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playa San Juan
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor tennis court and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.
Make yourself at home in one of the 251 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, an outdoor tennis court, and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Cocal, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.

Featured amenities include a computer station, express check-in, and dry cleaning/laundry services. Planning an event in Cozumel? This resort has 5381 square feet (500 square meters) of space consisting of conference space and 4 meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free self parking is available onsite.
A complimentary manager's reception is offered each day.
El Cocal - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Veranda - Overlooking the ocean and pool, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Lobby Bar - Onsite bar. Open daily.
Swim up Bar - Onsite bar. Open daily.
Snack Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Drop-off airport shuttle (surcharge) from 8:00 AM to 4:00 PM
  • Airport shuttle on request

Food and drink

  • 2 restaurants
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Swim up Bar
  • Snack Bar

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Table football
  • Free bike hire
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkelling
  • A hot tub
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Children's pool
  • Children's toys
  • Free children's club
  • Corner/local shop
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • Newspapers in reception
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (5381 square feet)
  • Meeting rooms - 4

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Books
  • Games
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Restaurant dining guide
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 229 reviews" "
Rating 8 - Good. 77 out of 229 reviews" "
Rating 6 - Okay. 36 out of 229 reviews" "
Rating 4 - Poor. 22 out of 229 reviews" "
Rating 2 - Terrible. 28 out of 229 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service
We had a wonderful stay. It's not a 5 star resort and we knew that when we booked it. The food was ok and there were a few issues with the water flow in the sink and shower in our room, but we made it work. The mini golf was pretty much unusable as it was flooded. But the A/C worked good in our room and the friendliness of the staff made up for any small issues we encountered. The beach and snorkeling was amazing. It was a nice quiet stay without a party crowd and always plenty of beach chairs. We would definitely stay here again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Kevin, austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ocean and fish
Stayed 3 nights in Aug 2024

8/10 Good

TIFFANY DAWN

Stayed 5 nights in Aug 2024

4/10 Poor

Jackeline

Liked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Timothy George

Travelled with partner
Liked: Staff & service
The food wasn't very good. The pool was dirty.
Stayed 6 nights in Aug 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely by far the best hotel that we’ve ever been to in Cancun. We have been coming for years and probably been to almost every single hotel, all inclusive, and not all inclusive. The food is absolutely amazing, the property is stunning. The pool, the beach, just breathtaking. Now, let’s talk about the staff, you hear online about how wonderful they are, but I can’t tell you how right they are. When I tell you this staff is amazing. The staff gets 20 stars out of 10. The management is the most wonderful person. We’ve been coming to the hotels even that we have a beautiful condo here. We will continue to come to this hotel before everybody else from now on. We can’t wait to come back and we’re still here.
Stayed 1 night in Aug 2024

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
Hot tub was cold and pool was dirty. No bathtub, microwave of fridge in room.
Stayed 1 night in Aug 2024

8/10 Good

Debra Marlene

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They need to do some updates
Stayed 7 nights in Jul 2024

10/10 Excellent

Melissa Aguilera

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the beach area. It is the best one and you can see fishes in the water.
Stayed 6 nights in Jul 2024

8/10 Good

laurelee Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities
loved that the pools stayed open late. great beach area and great snorkeling. quiet family place.
Stayed 9 nights in Jul 2024

4/10 Poor

Alejandro

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
El costo no lo vale
No fue una buena experiencia para el costo por noche, desde la llegada no tenían la reservación, check in muy lento, servicio muy mal por parte del personal, (un mesero al solicitar una bebida me dice eso lo tiene que ver con su mesero no conmigo), encontramos una mosca en nuestro platillo, servicio en alberca muy escaso, no tenían un licor básico durante todo un día en el bar de lobby y tenía que ir a otro bar para poder obtenerlo whisky
Stayed 3 nights in Jul 2024

10/10 Excellent

Kerri L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this is an older hotel, the staff were amazing! We had a fantastic stay. We loved that it was quiet and the pool area was never overfull. The beach, while small, is great for snorkeling. We were able to snorkel right there in front of the hotel. The buffet is just okay, but there are great options on the menu. The beef tacos were delicious! We plan to return next year.
Stayed 7 nights in Jul 2024

8/10 Good

Cheryl Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Filmon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the catamaran and jeep tour with Kevin that we paid extra for. I would recommend going to the tour desk and setting up excursions. Bring extra cash for the services. Great place if you want a quiet island experience. I would fly in directly to Cozumel instead of Cancun next time I go.
Stayed 6 nights in Jul 2024

8/10 Good

Arthor

Liked: Cleanliness, staff & service
Property was decent. Did not like the accessibility for birds to interfere with meals (one dropped turds on the table while eating dinner). Also, the outdoor dining was mosquito heavy and uncomfortable. The staff was great and the facilities were clean and comfortable.
Stayed 4 nights in Jun 2024

10/10 Excellent

Cesar, Morrilton

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need for a fun vacation is on site. Now this is the 2nd time at this resort and the only thing i miss from 2years ago is that there are no more nightly shows and early morning yoga. I wish they would bring them back. Also they had a Lady making fresh tortillas everyday at the buffet at lunch time and this time she was not there. I asked mangnt about it because she was a main reason for us returning to El Cozumeleño. They have the tortilla Machine in storage., bring it out and make us fresh tortillas. That was a highlight. Covered pool to get away from the sun is also great.
Stayed 5 nights in Jun 2024

10/10 Excellent

Lidiya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel served the purpose we intended to have. The room was spacious. The staff were friendly with great hospitality and guest service. Leonardo at the restaurant was an exceptional server~Thank you. I enjoy the ala carte menu over the buffet. Having the Pepe scuba at their premises was the highlight of my stay there b/c I was able to do beach dive without traveling anywhere else. Oh and the beach was also my favorite and perfect for snorkeling b/c of the so many different species of fishes that hangs around the beach and seems not bothered by the people at all. It was a perfect stay and I strongly recommend it and I would definitely stay again..
Stayed 4 nights in Jun 2024

4/10 Poor

Khai, mckinney

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel staff is nice and courteous, however the hotel is definitely need an upgrade (at least an upkeep). Food choice is another area where major improvement is a must.
Stayed 3 nights in Jun 2024

6/10 Okay

Lyndsey

Liked: Staff & service
Air conditioning did not work well. Was moved into a second room and still didnt cool down well. It would not go lower than 74.
Stayed 7 nights in Apr 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service
Beds old and like sleeping on a board. Pools need tile repairs and cleaning. Staff and beach are amazing. Seems like they were trying make things better. We would return though.
Stayed 10 nights in Jun 2024

8/10 Good

Marrisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great beach for snoring!
Stayed 9 nights in Jun 2024

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Lenora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We didn’t have high expectations for this property based on some of the reviews. And honestly was surprised it wasn’t as bad as we expected haha. It was hot, the ac was horrible in the rooms and no fans in any of the common areas. Just some fans at dinner would’ve helped tremendously. The food was ok, few options but was tasty. A la carte and room service was always a good option if nothing great on buffet. The birds in the buffet area were annoying, but they kept the food covered. Drinks typical resort drinks. Rooms very outdated, definitely needs renovation. My kids loved the kids club (1&2 year old) pools definitely needed some upkeep and were about 8/10 on cleanliness. Beach amazing, views spectacular!! Event coordinator was great and helped us have a perfect vow renewal. Staff was great, always friendly and helpful. Slow to get things to room sometimes, but understandable. Convenient location to downtown, about 10 min drive. Taxis were always outside resort, but we rented a car so we didn’t need them. Overall this was a good experience, it’s a budget friendly vacation.
Stayed 5 nights in Jun 2024

2/10 Terrible

Yosef

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024