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Overall great experience

Location

Lovely hotel with great staff, noisy in the evenings

Excellent staff and location

Hand on heart, The Leela Mumbai has some of the best levels of service I have had at any hotel anywhere in the world. I would recommend this without hesitation. The breakfast buffet was also delicious.

I can’t imagine a more perfect stay. We showed up in the early evening and were greeted by Arpit who showed us what professional courtesy and perfect hospitality are all about. Rather than checking in at the desk where the evening crowds (and noise) were starting to gather, he personally escorted us up to our room and we did the check-in process there. From that point on, he checked in on us at various locations around the hotel throughout our stay to ensure that things were going well. They were! He was able to obtain a reservation at the much touted (and much deserved) Loya restaurant. We had a fabulous experience there. It started by being greeted by the Manager, Swarang, who ensured that everything went perfectly. It did! We enjoyed the best Indian meal we’ve ever had. It was all gorgeously presented and wonderfully prepared. She went above and beyond in honor of a combined celebration of our Anniversary, my wife’s birthday and Valentine’s Day by presenting us with a house photographer, some beautiful sweets and a bouquet of roses with a lovely personal message. Our amazing, young server, Sneha, completely overwhelmed us with her menu knowledge and impeccable service. With her amazing attitude and desire to please, she could easily become a manager very, very soon. We were also able to join in on a tour of the hotel hosted by a retired 40-year employee that cooked there. Amazing history and architecture highlights.