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Embassy Suites by Hilton Richmond

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Bar (on property)
Family Suite, Multiple Beds (3 Rooms)
Exterior
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • Restaurant
  • Pool
    Pool
  • Gym
    Gym
  • Bar
    Bar
  • Laundry
    Laundry

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    4 min drive
  • Lewis Ginter Botanical Garden
    6 min drive
  • University of Richmond
    6 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    22 min drive

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot tub
Breakfast included
Pet-friendly
4.8 out of 5, Exceptional, (2530)
The price is NZ$220
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Drury Plaza Hotel Richmond

About the area

Richmond

Located in Richmond, Embassy Suites by Hilton Richmond is in the business district, within a 10-minute drive of Lewis Ginter Botanical Garden and Children's Museum of Richmond. .This hotel is 5 mi (8 km) from Science Museum of Virginia and 5.2 mi (8.3 km) from Virginia Museum of Fine Arts.

What's nearby

  • Henrico Doctors' Hospital - 4 min drive - 3.2 km
  • Lewis Ginter Botanical Garden - 6 min drive - 5.3 km
  • University of Richmond - 6 min drive - 4.4 km
  • Virginia Museum of Fine Arts - 10 min drive - 8.4 km
  • Greater Richmond Convention Center - 11 min drive - 13.0 km

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Olive Garden - ‬7 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Denny's - ‬2 min drive

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or spa tub without adult supervision.

Make yourself at home in one of the 225 guestrooms featuring refrigerators and LCD televisions. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Enjoy international cuisine at E'terie Bar and Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Richmond? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and 12 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (USD 10.00 per night)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available weekdays 6:30 AM–9:30 AM
  • 2 restaurants
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • E'terie Bar and Grill
  • Atrium

Things to do

  • Fitness centre
  • Indoor pool
  • Shopping

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Separate living room

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference centre (10000 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Fan
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV channels
  • iPod dock
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Microwave
  • Fridge
  • Wet bar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2 percent tourism fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool or spa tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 499 out of 1008 reviews" "
Rating 8 - Good. 215 out of 1008 reviews" "
Rating 6 - Okay. 123 out of 1008 reviews" "
Rating 4 - Poor. 88 out of 1008 reviews" "
Rating 2 - Terrible. 83 out of 1008 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Zuleka

Liked: Staff & service
One of the reasons I should there was because of the pool which was nasty all they did was pour chlorine but never swept it. There was no filter running. It was just like a cloud of I don’t know what and here. They also charge me $10 a day for parking which I never was charged that in any hotel I ever stood in
Stayed 3 nights in Aug 2024

6/10 Okay

Jermaine

Liked: Cleanliness
Stayed 2 nights in Aug 2024

8/10 Good

Latoria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the stay. Very accommodating
Stayed 1 night in Aug 2024

8/10 Good

Dennic

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only complaint was that 2 of the 4 elevators were not working on both days of our stay. My wife is handicapped and uses a walker. The only elevator that goes down to the restaurant & bar area was out of order. Very inconvenient to have to use the steps or the ramp in the front of the hotel when our room was in the back.
Stayed 1 night in Aug 2024

6/10 Okay

Victoria

Wash clothes had allergic reaction.
Stayed 1 night in Aug 2024

10/10 Excellent

Crystal

The hotel was clean, staff were friendly. The pool was crowded so I did not go in. The only bad thing I can say is the elevator was very slow.
Stayed 1 night in Aug 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and the staff was very friendly
Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
When we arrive the computers were down and staff was helpful and the person at the bar was very knowledgeable about the area and helpful with getting around. The elevators were broken and it was slow to go up and down. The HVAC was down and operating properly. The facade is nice but the operations is old and needs enhancements.
Stayed 2 nights in Aug 2024

10/10 Excellent

Terrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Irma Jean, Greensboro

Travelled with family
Disliked: Cleanliness
Bugs in the room, hotel charged my bank account twice (same charged double)
Stayed 2 nights in Aug 2024

10/10 Excellent

Sonnia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

karleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Uh
Stayed 3 nights in Jul 2024

2/10 Terrible

Heather

Liked: Cleanliness
Disliked: Room comfort
Take the stairs
I was stuck in the elevator twice during my stay. Once for about 10 15 minutes which is a lot in a small hot space unsure of what the outcome could be. Staff seemed aware of the problem however it didn’t seem a concern and they continued to operate the elevator. The second time I was stuck for about 3 minutes however I know longer wanted to play roulette and took the stairs. I also have to comment when I spoke to the lady at the desk after the first time being stuck she commented like well we got you out like it was not big deal. Siding even offer me a bottle or water or anything. Needless to say I won’t be returning
Stayed 2 nights in Aug 2024

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, staff & service
Friendly, professional and helpful staff. Hotel could use some updating. The AC really struggled to keep up with a heat wave. Quiet and clean, breakfast buffet was good.
Stayed 2 nights in Aug 2024

6/10 Okay

Suryk

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Bradley

Travelled with family
Disliked: Property conditions & facilities
Seems to be an older property that hasn’t been maintained at the highest standards I would expect from a Hilton property. From checking in and my card being charged twice to the fact there are two elevator cars for eight floors which oh by the way are also used by the cleaning crew, to the restroom size to the internal doors falling off the hinges. Just not a $300 dollar a night facility!! I did book through Expedia, and then I couldn’t get the military rate which I didn’t know about. Not pleased about that either!
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Leslie

Travelled with family
Disliked: Property conditions & facilities
Nice social times.
We enjoyed the breakfast and social aspect of the hotel. It’s an older hotel and our bathroom door would hardly close.
Stayed 6 nights in Jul 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed my stay
Stayed 1 night in Aug 2024

10/10 Excellent

Ahmed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to visit
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Zhanitah, Richmond

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Very disappointed with the reservation process and the room service wasn’t available as well as the pool being closed.
Stayed 1 night in Jul 2024

10/10 Excellent

Doud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was awesome
Stayed 2 nights in Jun 2024