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Best Western Plus Citrus Hotel Eastbourne

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Citrus Hotel Eastbourne

View from property
On the beach
Desk, free WiFi, bed sheets
Garden
Standard Room, 1 King Bed, Non Smoking, Sea View

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
  • Laundry
  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
King Edward's Parade, Eastbourne, England, BN21 4EB
  • Western Lawns
    1 min walk
  • Congress Theatre
    3 min walk
  • Towner Art Gallery
    3 min walk
  • Shoreham-By-Sea (ESH-Shoreham)
    61 min drive

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Desk, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

  • 40 sq m
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Standard Room, Accessible, Non Smoking (Walk-in Shower)

Desk, free WiFi, bed sheets

Standard Room, Accessible, Non Smoking (Walk-in Shower)

  • 23 sq m
  • Sleeps 4
  • 3 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking, Partial Sea View

  • 23 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

  • 23 sq m
  • Sea view
  • Sleeps 4
  • 3 Twin Beds

Similar properties

Exterior

The Burlington Hotel

Pet-friendly
Free WiFi
Restaurant
Breakfast available
3.9 out of 5, Good, (1013)
The price is NZ$98
for 1 room
includes taxes & fees
5 Jan - 6 Jan
The Burlington Hotel

About the area

Eastbourne

A stay at Best Western Plus Citrus Hotel Eastbourne places you in the heart of Eastbourne, within a 5-minute walk of Congress Theatre and Towner Art Gallery. .This beach hotel is 0.1 mi (0.2 km) from Eastbourne Heritage Centre and 0.2 mi (0.3 km) from Devonshire Park Theatre.

What's nearby

  • Congress Theatre - 3 min walk
  • Devonshire Park Theatre - 4 min walk
  • Devonshire Park Lawn Tennis Club - 5 min walk
  • Eastbourne Bandstand - 6 min walk
  • Eastbourne Pier - 11 min walk

Getting around

  • Eastbourne Station - 13 min walk
  • Gatwick Airport (LGW) - 73 min drive

Restaurants

  • ‪To the Rise Bakery - ‬10 min walk
  • ‪Dem Shish - ‬9 min walk
  • ‪Bistrot Pierre - ‬2 min walk
  • ‪PizzaExpress - ‬9 min walk
  • ‪Pomodoro E Mozzarella - ‬8 min walk

About this property

Best Western Plus Citrus Hotel Eastbourne

Beachside fun near Eastbourne Heritage Centre
Best Western Plus Citrus Hotel Eastbourne offers 50 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 50 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Best Western Plus Citrus Hotel Eastbourne has a restaurant on site.
Room service is available.

Languages

Afrikaans, Danish, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (GBP 2 per day)
  • Off-site parking within 328 ft (GBP 2 per day)
  • Street parking available

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 6.95 for adults and GBP 5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Conveniences

  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beachfront location

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 1-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 6.95 for adults and GBP 5 for children
  • Self parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and window guards

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Best Plus Citrus Eastbourne
Citrus Hotel Eastbourne by Compass Hospitality
Best Western Plus Citrus Hotel Eastbourne Hotel
Best Western Plus Citrus Hotel Eastbourne Eastbourne
Best Western Plus Citrus Hotel Eastbourne Hotel Eastbourne

Best Western Plus Citrus Hotel Eastbourne Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 507 reviews" "
Rating 8 - Good. 205 out of 507 reviews" "
Rating 6 - Okay. 102 out of 507 reviews" "
Rating 4 - Poor. 37 out of 507 reviews" "
Rating 2 - Terrible. 26 out of 507 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Margaret

Travelled with partner
Disliked: Staff & service, amenities
Very poor decoration lift not working no service in room no change of towels
Stayed 2 nights in Sep 2024

6/10 Okay

Emily

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely staff and bed was comfy. Excellent position by the sea and near lovely Little Italy area. Downsides: sheets needed a higher temp wash or to be replaced (stains) and bathroom bin was full from the last guests. Lift broke too, but stairs were fine for us. For the price, we had a comfortable stay.
Stayed 1 night in Sep 2024

8/10 Good

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Good

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
When we got into our room the electrician was just finishing his work but he had to be called back to tighten up a loose and gaping switch cover.
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Stayed 1 night in Sep 2024

8/10 Good

pamela

Travelled with family
Liked: Staff & service
Disliked: Amenities
First of all the important things- the staff went over and above at every turn and I would say faultless, the location couldn’t be better, you are literally on the sea front in the most beautiful part of Eastbourne, and the beds were very comfortable and bedding was spotless. However if you are looking for a beautifully decorated and lovely hotel, the Citrus is not for you. The rooms are nothing like they are on the website. I have never stayed in a backpackers hostel but if I did, I imagine it would look like this. Our room had cracked walls and peeling paint everywhere, the lift was like a death trap and even the staff said don’t use it. Breakfast was ok for a continental. Having said all that, for what I paid and for the superb location, I probably would stay here again but I would ask for one of the rooms which has been redecorated since it was housing those who shall remain nameless.
Stayed 5 nights in Aug 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price that we paid for two nights - really can’t complain! Spacious room, 2 big mirrors. Decent size bed. Plenty of storage space. Friendly staff. Drinks and snacks available for purchase at reception. Great size TV in the room. Mirror in the bathroom would be nice! Didn’t need to use the hairdryer but tested it and sounded really powerful. Could do with a couple of sockets next to the bed. We asked for a quieter room, were given a room on the 3rd floor and I’d say it was quiet. narrow lifts so don’t think it’d be too comfortable with the luggage but plenty of space for two people. Would stay here again if we were going back to the area. Great value for money.
Stayed 2 nights in Sep 2024

10/10 Excellent

I

Stayed 1 night in Sep 2024

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and helpful. The property was clean and well lit. Will definitely be back Good value for money.
Stayed 2 nights in Sep 2024

8/10 Good

JOHN

Travelled with partner
Liked: Amenities
Was nice and close to the sea
Stayed 1 night in Sep 2024

8/10 Good

Margaret

Travelled with partner
Liked: Staff & service, amenities
On the floor where we stayed is not suitable for wheelchair users but staff are very kind and always happy to help.
Stayed 2 nights in Sep 2024

6/10 Okay

Frankie

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming on arrival and made checking in very smooth, the room was very spacious and clean, bed was very comfortable and all linen very clean and fresh smelling, good selection of choices for breakfast, would definitely stay again.
Stayed 1 night in Aug 2024

4/10 Poor

Eileen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Standard of cleanliness not very good Property needs a complete revamp
Stayed 1 night in Aug 2024

2/10 Terrible

Luke

Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID
Rooms were damp, ceiling falling down, bits of the wall missing, skirting boards missing, furniture damaged, lift not working. List goes on. Terrible place. Checked in and then checked back out after an hour and found somewhere else to stay! Floor had certain stains on it. Walls was marked, bathroom door woulnt close.
Draw damaged and woulnt open
1/2 bits of skirting missing
Stayed 1 night in Aug 2024

8/10 Good

theresa

Liked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Arpyit

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Lift wasn't working properly and my room was on the second floor with terrible view outside the window. Apart from this it was very spacey and clean
Stayed 1 night in Aug 2024

8/10 Good

Koko

Stayed 1 night in Aug 2024

2/10 Terrible

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Bea

Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service
This hotel is in a great location for the beach and the Towner gallery (1 min walk!) The staff were so friendly and helpful. We found it a really cost effective option for a quick and easy one night stay in Eastbourne.
Stayed 1 night in May 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
A lovely hotel in a very good position. There's been quite a bit of renovation which is continuing. The staff were amazing, so helpful & polite. The room was huge. Hoping to go back later in the year tho I will take my own pillow as theirs were very uncomfortable.
Stayed 1 night in May 2024

10/10 Excellent

Claire

Stayed 1 night in May 2024