4/10 Poor
Alexa
Travelled with partner
18 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
I truly feel that the four stars given to this hotel does not represent the rooms or staff that are provided. The room that we were given did not have AC and yes being in Scotland it is not needed for every day, but with the lack of air flow, and the fact that our fan didn’t work in the bathroom, HUMID could summarize the temperature. There was rarely someone at the front desk to speak with and often times they were short. With our early check out this morning one front desk employee was sleeping in the restaurant booth. The bathroom door is glass, does not seal, and you can see your significant other in the bedroom as you are trying to privately do your business, we would like some mystery in our marriage. There is an 8pm quiet clause for the hotel meaning that basically the walls are so thin people can hear you, so if you are too loud they have the right to kick you out. Wasn’t the case with us, but something to note if you are having a wedding or group stay. Maid service did not replace cups, glasses, or towels during our stay. In conclusion it is NOT worth the money and we preferred our 3 star hotel previous location to this one. We will not stay here again.
Alexa
Stayed 3 nights in Aug 2024
