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Hotel City Grand Ella

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel City Grand Ella

Exterior
Free WiFi
Triple Room | Balcony
Staircase
Lobby sitting area

Reviews

2.0 out of 10

Popular amenities

  • Spa
  • Breakfast included
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Polic Station Rd, Ella, Ella, 90090
  • Suwadivi Ayurveda Health Care
    1 min walk
  • Nature Trail Ella
    13 min walk
  • Kinellan Tea Factory
    14 min walk

Room options

View all photos for Triple Room

Free WiFi

Triple Room

  • 31 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Hillcrest

Breakfast included
All-inclusive
Spa
Parking included
The price is NZ$144
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hillcrest

About the area

Ella

With a stay at Hotel City Grand Ella in Ella, you'll be a 1-minute walk from Suwadivi Ayurveda Health Care and 13 minutes by foot from Nature Trail Ella. .This spa hotel is 0.7 mi (1.2 km) from Kinellan Tea Factory and 1.6 mi (2.6 km) from Little Adam's Peak.

What's nearby

  • Suwadivi Ayurveda Health Care - 1 min walk - 0.0 km
  • Kinellan Tea Factory - 14 min walk - 1.2 km
  • Nine Arches Bridge - 4 min drive - 3.5 km
  • Little Adam's Peak - 5 min drive - 2.6 km
  • Ella Rock - 8 min drive - 6.6 km

Getting around

  • Ella Railway Station - 4 min walk

Restaurants

  • ‪Chill Cafe - ‬2 min walk
  • ‪Barista - ‬4 min walk
  • ‪360 Ella - ‬3 min walk
  • ‪Starbeans Cafe - ‬2 min walk
  • ‪One Love - ‬2 min walk

About this property

Hotel City Grand Ella

Hotel in Ella with a full-service spa and free breakfast
Hotel City Grand Ella offers 5 accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. This Ella hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Stay in one of 5 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include ceiling fans, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless internet access, a hair salon, and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary local cuisine breakfast is served daily from 7:30 AM to 9:30 AM.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary local cuisine breakfast is served each morning between 7:30 AM and 9:30 AM.
Hotel City Grand Ella has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–9:30 AM
  • 1 restaurant
  • Room service available

Things to do

  • Bike rentals
  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • Lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • TV channels
  • Flat-screen TV

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

City Grand Ella
Hotel City Grand Ella Ella
Hotel City Grand Ella Hotel
Hotel City Grand Ella Hotel Ella

Hotel City Grand Ella Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 6 out of 6 reviews" "

3.6/10

Cleanliness

2.0/10

Staff & service

3.6/10

Property conditions & facilities

Reviews

2/10 Terrible

SANDIP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever book this property
They ruined our vacation. Never ever book with this property. Confirmed booking before two months and wheb we reached to hotel they said we don't know your booking information and our hotel is full now..
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please refund now
Still waiting for the refund. We booked via hotels.com and was told no room at the check in. Please refund now.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Rochelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don't book here!
We booked and prepaid for this hotel for 2 nights - turned up and we were told that there were no rooms for us and they don't use hotels.com anymore... we finally were found a room and told we could stay the 2 nights but the next morning were again told that we would need to find another hotel for the next night due to construction work being done (which was a lie as when I asked if we could leave our bags for the day we were told no we needed to be out by 11am obviously to be ready for the next people) - they did refund our second night but even that was a hassle as they tried to give us less than we had actually paid... I would not recommend this hotel at all...
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter absolument
Le propriétaire a prétendu qu’il ne louait pas ses ses chambres par Hotels.com. En conséquence il a insisté pour exiger un nouveau paiement de la chambre déjà payée. Il a fallu résister à ses menaces et à ses mensonges alors que je lui présentais la réservation et le paiement de la chambre. Par ailleurs, l’hôtel est très moyen. — A ÉVITER ABSOLUMENT —-
Stayed 1 night in Dec 2018