The front desk attendant was nice, the room was fine. We just needed a place to stay for the night. The biggest issue is that when we went to bed, we found a dead baby cockroach on the top sheet. I went to the front office, but it was late so they were closed. I snapped a picture of it and we threw it away and went to bed because it was late. I attempted to go talk to someone in the office at 11am, but no one was there. The office hours said they started at 11am. They had a number to call for assistance, when I called no one answered. Check out time was 11, so I ended up just putting my key through the drop slot and was never able to actually speak to anyone about the bug in our bed.