Check in was problematic, not at the desk, but at my room. First the keycard didn't work (got a new one), then couldn't key the thermostat to work (the night manager had to come up and after some time, finally got it working), then the remote to the TV didn't work right (too complicated to get into this), and the sink had a leaky faucet that dripped my entire stay. Overall, the room was fine, clean and roomy. For the price, still a good deal.