H Luxury Residence Apartments - Holiday Paradise

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for H Luxury Residence Apartments - Holiday Paradise

Balcony view
Exterior
Superior Penthouse, 3 Bedrooms, Kitchen, Ocean View | Living room
Senior Penthouse, 3 Bedrooms, Kitchen, Ocean View | Beach/ocean view
Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Parking included
  • Kitchen

Explore the area

Map
3113 Surfers Paradise Boulevard, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    1 min walk
  • Cavill Lane
    1 min walk
  • Cypress Avenue Station
    7 min walk
  • Surfers Paradise, QLD (SFP)
    2 min walk

Room options

Elite Apartment, 2 Bedrooms, Kitchenette, Partial Ocean View

  • 115 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, Kitchenette, Ocean View

  • 115 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Kitchenette, Sea Facing

  • 115 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Kitchen, Sea Facing

  • 115 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, Balcony, Ocean View

  • 115 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, Kitchenette, River View

  • 105 sq m
  • River view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Balcony, Ocean View

  • 115 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 1 Twin Bed, 1 Double Bed and 1 Double Sofa Bed

Business Apartment, 2 Bedrooms, Balcony, City View

  • 95 sq m
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 105 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Business Apartment, 2 Bedrooms, Kitchen, City View

  • 95 sq m
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Kitchenette, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • 105 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Balcony, Ocean View

  • 105 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Superior Apartment, 2 Bedrooms, 2 Bathrooms, Sea View

  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 105 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, Kitchenette, Sea Facing

  • 105 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Business Apartment, 2 Bedrooms, Kitchenette, City View

  • 95 sq m
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Partial Ocean View

  • 110 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Family Apartment, 2 Bedrooms, Kitchenette, Ocean View

  • 105 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Family Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Kitchenette, Beach View

  • 100 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Apartment, 1 Bedroom, Balcony, River View

  • 75 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, Kitchenette, Ocean View

  • 115 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed, 1 Double Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchen, Pool View

  • 125 sq m
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, City View

  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, Pool View

  • 95 sq m
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

Luxury Apartment, 1 Bedroom, Kitchenette, River View

  • 80 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchen, City View

  • 95 sq m
  • City view
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Senior Penthouse, 3 Bedrooms, Kitchen, Ocean View

  • 170 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 3 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

Senior Penthouse, 4 Bedrooms, Kitchen, Ocean View

  • 190 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 115 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Senior Penthouse, 4 Bedrooms, Kitchenette, Ocean View

  • 180 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

Superior Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, Partial Sea View

  • 95 sq m
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

Business Apartment, 2 Bedrooms, 2 Bathrooms, City View

  • 95 sq m
  • City view
  • Sleeps 4
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Superior Penthouse, 3 Bedrooms, Kitchen, Ocean View

  • 170 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Large Twin Beds, 2 Twin Beds and 1 Double Sofa Bed

Panoramic Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

  • 135 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds, 2 Twin Beds and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, 2 Bathrooms, Beach View

  • 120 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, 2 Bathrooms, Sea View

  • 120 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, 2 Bathrooms, City View

  • 95 sq m
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed, 1 Double Bed and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • 115 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Superior Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 115 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Premier Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

  • 130 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 4 Twin Beds and 1 Double Sofa Bed

Senior Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Premier Apartment, 2.5 Bedrooms, 2 Bathrooms, Ocean View

  • Ocean view
  • Sleeps 7
  • 1 King Bed, 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

Similar properties

About the area

Gold Coast

With a stay at H Luxury Residence Apartments - Holiday Paradise in Gold Coast (Surfers Paradise), you'll be steps from Cavill Avenue and 6 minutes by foot from Surfers Paradise Beach. .This hotel is 11.6 mi (18.6 km) from Warner Bros. Movie World and 2.3 mi (3.6 km) from The Star Gold Coast.

What's nearby

  • Cavill Avenue - 1 min walk
  • Slingshot - 2 min walk
  • Chevron Renaissance - 3 min walk
  • Surfers Paradise Beach - 6 min walk
  • SkyPoint Observation Deck - 7 min walk

Getting around

  • Cypress Avenue Station - 7 min walk
  • Varsity Lakes Station - 21 min drive
  • Coolangatta Airport (OOL) - 39 min drive

Restaurants

  • ‪Cavill Lane - ‬1 min drive
  • ‪The Avenue - ‬3 min walk
  • ‪Steampunk Surfers Paradise - ‬2 min drive
  • ‪Hilton Executive Lounge - ‬2 min walk
  • ‪Sushi Ave - ‬1 min walk

About this property

H Luxury Residence Apartments - Holiday Paradise

Hotel with free parking, steps from Cavill Avenue
H Luxury Residence Apartments - Holiday Paradise offers 35 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and espresso makers. Rooms open to furnished balconies. These individually decorated and furnished accommodations include desks and dining tables. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 75-inch flat-screen televisions come with premium digital channels and Netflix. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 35 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 75-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a sauna. Additional features at this hotel include tour/ticket assistance, a picnic area, and barbecue grills.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.
H Luxury Residence Apartments - Holiday Paradise has a restaurant on site.

Languages

Chinese (Mandarin), English, Japanese, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Children's pool
  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Dining table
  • Full-sized fridge
  • High chair
  • Indoor pool
  • Kitchen
  • Microwave
  • Outdoor pool
  • Separate dining area
  • Separate living room
  • Washer/dryer

Conveniences

  • Banquet hall
  • Lift

Guest services

  • Housekeeping (on request)
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Thin carpet in room
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Towels

Entertainment

  • 75-inch flat-screen TV
  • Digital channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dining table
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Kitchen
  • Microwave
  • Oven
  • Fridge
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Desk
  • Dryer
  • Individually decorated
  • Individually furnished
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Shop 51, Centre Arcade, 16 Orchid Ave, Surfers Paradise, QLD 4217 (which is next door to Hilton Hotel Parking entrance, on the 1st floor of Centre Arcade).]
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and lockbox information; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [Shop 51, Centre Arcade, 16 Orchid Avenue]
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 300 per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

H Residence Apartments Holiday Paradise Apartment
H Residence Apartments Holiday Paradise Surfers Paradise
H Residence Apartments Holiday Paradise
H Residence Apartments Holiday Paradise Surfers Paradise
H Residence Apartments Holiday Paradise
H Residence Apartments- Holiday Paradise Surfers Paradise
H Residence Apartments Holiday Paradise Apartment
Apartment H Residence Apartments- Holiday Paradise
H Apartments Holiday Paradise
H Apartments Holiday Paradise
H Residence Apartments Holiday Paradise
H Luxury Residence Apartments Holiday Paradise
H Luxury Residence Apartments - Holiday Paradise Hotel

H Luxury Residence Apartments - Holiday Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 124 out of 272 reviews" "
Rating 8 - Good. 73 out of 272 reviews" "
Rating 6 - Okay. 31 out of 272 reviews" "
Rating 4 - Poor. 24 out of 272 reviews" "
Rating 2 - Terrible. 20 out of 272 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hoa

Liked: Cleanliness
The mattress too old it caused back pain/ no swim towel/ tv in bedroom can not connect with Youtube or Nextlix
Stayed 3 nights in Nov 2024

8/10 Good

Roselyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Location was great
Stayed 4 nights in Sep 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Happy stay
Thabk you very much we as a family love he views and we enjoy really much our stay with you definitely we coming back Thank you again
Stayed 3 nights in Sep 2024

10/10 Excellent

Reena

Liked: Staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Sep 2024

6/10 Okay

Julia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Danielle

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water coming from the shower during our entire stay and the water pressure was appalling. I called management which went unanswered and was diverted to a recorded message that advised to send an SMS. I sent three which also went unanswered. I also sent multiple messages via Expedia which didn't get answered until close to check-out. The bath itself was also stained. When checking out, reception advised that the booking team would be in contact in regards to a refund. No one has contacted me. Expedia have also tried to contact them to get approval for the refund but that has also gone unanswered.
Stayed 1 night in Sep 2024

10/10 Excellent

Harnek Singh

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Awsm stay…
Stayed 2 nights in Aug 2024

10/10 Excellent

Ramanjeet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing accomadation,right in front of surfers paradise. Lovely morning view and evening vibe. Definitely recommend!
Stayed 2 nights in Aug 2024

10/10 Excellent

tuba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. There were very clear instructions on how to pick the keys up after hours and the location itself was absolutely perfect, close to everything. We were able to use all the facilities that hilton has to offer too. Will definitely come back !
Stayed 3 nights in Aug 2024

10/10 Excellent

Kanara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing apartment, beautiful views had a great time and will definitely be coming back and will recommend to family and friends.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and checkout, room was clean with a great view
Stayed 4 nights in Aug 2024

8/10 Good

Lalaine

Liked: Cleanliness, staff & service, property conditions & facilities
I only didnt like that the wifi wasn't in full function.
Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The location is super convenient, apartment had a great view, was spacious and tidy.
Stayed 9 nights in Aug 2024

8/10 Good

MATTHEW, FIVE DOCK

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property itself was great. The lifts were not working properly and caused many delays trying to get into the property.
Stayed 2 nights in Aug 2024

8/10 Good

Chienling

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor WiFi connection
Stayed 6 nights in Aug 2024

2/10 Terrible

Jyoti

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
2/5 days we stayed there was no hot/cold water. We had kids with us. The AC/heater in the apartment did not work properly.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kavan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

John Di

Liked: Staff & service, amenities
Very dated, needs improvement
Stayed 2 nights in Aug 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Tatae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the amazing views of this apartment. Everything was excellent
Stayed 2 nights in Jul 2024

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to shops, beach, dining, awesome views from appartment. Will definitely stay again.
Stayed 3 nights in Jul 2024

2/10 Terrible

Maile

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Allison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but room was very tired and the cleaners did not do a very good job prior to our arrival (lipstick on bathroom vanity, shoe from previous guest in cupboard, very ill equipped kitchen and dust everywhere). Our internet stopped working halfway through our stay and despite sending someone to look at it, it was not repaired so could not stream any services without hotspotting from phones. Check-in process, especially if you have a car, is tedious and expensive - had to pay to park the car in another carpark (despite being told it was free) to then collect swipe key to access the hotel's carpark!. Apart from the location and the amazing view, the rest of our stay was substandard and disappointing.
Stayed 5 nights in Jul 2024