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The Star Grand at The Star Gold Coast

5.0 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Star Grand at The Star Gold Coast

Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Exterior detail
Club Suite
8 restaurants, breakfast, lunch, dinner served; Italian cuisine
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Parking available

Explore the area

Map
8 Casino Drive, Broadbeach, QLD, 4218
  • Gold Coast Convention and Exhibition Centre
    ‪7 min walk‬
  • Dracula's Cabaret
    ‪7 min walk‬
  • The Star Gold Coast
    ‪7 min walk‬
  • Surfers Paradise, QLD (SFP)
    ‪10 min drive‬

Room options

View all photos for Superior Deluxe Twin Room

Superior Deluxe Twin Room

Superior Deluxe Twin Room

  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Deluxe King Room

Superior Deluxe King Room

Superior Deluxe King Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite

Club Suite

Club Suite

  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Balcony Deluxe Twin Room

Corner Balcony Deluxe Twin Room | View from room

Corner Balcony Deluxe Twin Room

  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Room

Executive King Room

Executive King Room

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Balcony Deluxe King Room

Corner Balcony Deluxe King Room | View from room

Corner Balcony Deluxe King Room

  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for King Terrace Suite

King Terrace Suite

King Terrace Suite

  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Ocean Terrace Suite

Ocean Terrace Suite

Ocean Terrace Suite

  • 113 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

Dorsett Gold Coast

Pool
Spa
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (1592)
The price is NZ$265
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Dorsett Gold Coast

About the area

Gold Coast

Located in Gold Coast (Broadbeach), The Star Grand at The Star Gold Coast is within a 5-minute drive of Pacific Fair Shopping Centre and Slingshot. .This luxury hotel is 2.2 mi (3.5 km) from Surfers Paradise Beach and 2.3 mi (3.7 km) from Cavill Avenue.

What's nearby

  • Gold Coast Convention and Exhibition Centre - 7 min walk
  • The Star Gold Coast - 7 min walk
  • Pacific Fair Shopping Centre - 9 min walk
  • Cavill Avenue - 5 min drive
  • Surfers Paradise Beach - 9 min drive

Getting around

  • Broadbeach South Light Rail Station - 8 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 33 min drive

Restaurants

  • ‪Betty's Burgers & Concrete Co. - ‬10 min walk
  • ‪Nineteen at the Star - ‬7 min walk
  • ‪Miss Moneypenny's - ‬9 min walk
  • ‪Outback Steakhouse - ‬10 min walk
  • ‪Caffe Cherry Beans - Pacific Fair - ‬8 min walk

About this property

The Star Grand at The Star Gold Coast

Luxury hotel connected to the convention center in Broadbeach with 8 restaurants
The Star Grand at The Star Gold Coast offers 592 accommodations with espresso makers and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 592 guestrooms featuring espresso makers and LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Dip into one of the 2 spa tubs or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Enjoy Italian cuisine at Cucina Vivo, one of the hotel's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Gold Coast? This hotel has 17513 square feet (1627 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Cucina Vivo - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Kiyomi - Overlooking the pool, this fine-dining restaurant specializes in Korean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Garden Kitchen & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Nineteen at The Star - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Imperial at The Star - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, German, Indonesian, Irish, Italian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (AUD 20 per night)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AUD 39.90 for adults and AUD 19.90 for children
  • 8 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Cucina Vivo
  • Kiyomi
  • Garden Kitchen & Bar
  • Nineteen at The Star
  • Imperial at The Star

Things to do

  • 2 hot tubs
  • Fitness centre
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre (17513 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 65-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.90 for adults and AUD 19.90 for children
  • Self parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

The Star Grand at The Star Gold Coast Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 543 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ANTHONY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property except the loyalty and parking. Why should you have to pay for parking when you are staying at the property. Parking should be included, where else are you supposed to park. I've been staying there for over 10 years and there needs to be no loyalty anymore
Stayed 2 nights in Jan 2025

10/10 Excellent

Tony

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great spot and hotel just a little unclean
Stayed 6 nights in Jan 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities
Best pools...true luxury
Stayed 6 nights in Jan 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025

8/10 Good

Kahla

Stayed 1 night in Nov 2024

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Handy parking, onsite restaurants, clean and friendly staff. Verrrryyyyy long wait times to check in (we arrived at 3pm and it took over 30mins lining up just to check in!)
Stayed 1 night in Dec 2024

10/10 Excellent

Husam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue
Stayed 4 nights in Nov 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay / very comfortable. .
Stayed 1 night in Nov 2024

8/10 Good

Natalie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was a nice room, sadly the view of the aircon was not what would be expected of a 5 star hotel
Stayed 1 night in Oct 2024

4/10 Poor

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Unfortunately, I would say this was a good holiday. From the moment we checked in to the moment we checked out, it was a mess. We were promised two interconnecting rooms due to elderly grandparents and kids sleeping in both rooms. When we got there, they said we didn't get that... then made us wait until they "asked" other guest to move rooms so we could be accommodated making us feel guilty (they made the mistake on their end. Then we had a bad experience in the hotel restaurant when we told about a member discount and the manger refused to apply it... coffee ordering at the café didn't either go to well with the barista fulfilling orders placed after us (we just ordered coffee) and then being rude to my husband after making us wait. And lastly, we had noisy upstairs neighbours moving around and banging which lead to a picture falling of the wall (luckily my child was sleeping on the other side to where the picture was) at 2am - we told the check out that morning and she came back asking why we didn't make a complain then and there....after going back and forth she said she will refund us $100. I'm sure people have a lot of good things to say but we had one off holiday.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lovely clean rooms!
Stayed 1 night in Oct 2024

10/10 Excellent

Jae Moon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff,Most of the public areas were clean and tidy however the toilets could and should be cleaned much more regularly.
Stayed 1 night in Oct 2024

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Star and took in a dinner and a show. Staff very helpful, venue was great. Food and accommodation excellent.
Stayed 1 night in Oct 2024

8/10 Good

Kylie

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Karma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The star casino hotel deserves 5 stars
Got a good deal, thanks to my rewards deal through hotels.com!! It included more than 1 bargained for as on arrival they told me about the layer check out & "$50 room voucher" so it gave a couple of extra nice inclusions to the stay despite it was sadly only overnight. Breakfast was amazing as they got the chef to go around as re my dietary requirements to ensure I knew what foods I could eat which made it alot easier & with a good selection generally available too.
Stayed 1 night in Oct 2024

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasn't cleaned, bed sheets made up, anytime of our stay which was 5 nights, so i was ringing up house keeping every day ( when they eventually picked up) and asked for amenities, toilet paper etc. Asked at front desk for toilet paper, towels , never came so i had to ring house keeping at 2am for them. Door swipe key for the lift barely reacted to engage our floor and with 21 floors going up and down constantly missing your floor as the key would not lock in your exit floor was annoying. The tv didn't have HDMI capabilities, nor screen mirroring, or chrome casting even tho its a smart tv. I rang up front desk and they said youtube a solution as they couldn't help or send anyone to trouble shoot. Disappointing for being a 5 star hotel and the $ i paid.
Stayed 5 nights in Sep 2024

6/10 Okay

edward

Disliked: Cleanliness, staff & service
Not worth the price
Stayed 2 nights in Oct 2024

6/10 Okay

Angel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a nice stay. The check in process could be better and faster
Stayed 1 night in Oct 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accomodation, the best buffet at Gold Coast, swimming pool areas,
Stayed 1 night in Oct 2024

6/10 Okay

Mark

Travelled with partner
Location good Room outdated, requires new carpet in the rooms, the quality of the food court appears to have decreased recently.
Stayed 1 night in Oct 2024

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful!!
Stayed 1 night in Oct 2024

4/10 Poor

Jo

Liked: Cleanliness
Disliked: Staff & service, room comfort
Uncomfortable
The bed was so uncomfortable that it dipped in the middle. The shell pressure was terrible.
Stayed 1 night in Oct 2024

10/10 Excellent

Will

Stayed 1 night in Sep 2024

6/10 Okay

Kim

Liked: Staff & service, amenities
Stayed in the king terrace suite and wasn’t too impressed even though it’s meant to be a highly rated property. There was mould growing in the fridge and when it was made aware to staff, someone came and cleaned it out with bleach. The room then smelt of bleach so I had to open the terrace door for the night and stay in the bedroom. The fridge also smelt like bleach when I checked out a day and a half later. It’s really hard to connect your phone to the tv’s. And when you did get it connected, it was easy to disconnect. The wardrobe door didn’t close properly, causing the light inside to stay on in the bedroom. The staff were really friendly, but the property seems to need more detailed care.
Stayed 2 nights in Oct 2024