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The Star Grand at The Star Gold Coast

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Star Grand at The Star Gold Coast

Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Ocean Terrace Suite | View from room
Exterior detail
Club Suite
Aerial view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Room service
    Room service

Explore the area

Map
8 Casino Drive, Broadbeach, QLD, 4218
  • Gold Coast Convention and Exhibition Centre
    7 min walk
  • Dracula's Cabaret
    7 min walk
  • The Star Gold Coast
    7 min walk
  • Surfers Paradise, QLD (SFP)
    10 min drive

Room options

View all photos for Superior Deluxe Twin Room

Superior Deluxe Twin Room

Superior Deluxe Twin Room

  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Deluxe King Room

Superior Deluxe King Room

Superior Deluxe King Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite

Club Suite

Club Suite

  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Balcony Deluxe Twin Room

Corner Balcony Deluxe Twin Room | View from room

Corner Balcony Deluxe Twin Room

  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Room

Executive King Room

Executive King Room

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Balcony Deluxe King Room

Corner Balcony Deluxe King Room | View from room

Corner Balcony Deluxe King Room

  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for King Terrace Suite

King Terrace Suite

King Terrace Suite

  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Ocean Terrace Suite

Ocean Terrace Suite

Ocean Terrace Suite

  • 113 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

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Dorsett Gold Coast
Pool
Spa
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (1519)
The price is NZ$433
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Dorsett Gold Coast

About the area

Gold Coast

Located in Gold Coast (Broadbeach), The Star Grand at The Star Gold Coast is within a 5-minute drive of Pacific Fair Shopping Centre and Slingshot. .This luxury hotel is 2.2 mi (3.5 km) from Surfers Paradise Beach and 2.3 mi (3.7 km) from Cavill Avenue.

What's nearby

  • Gold Coast Convention and Exhibition Centre - 7 min walk - 0.6 km
  • The Star Gold Coast - 7 min walk - 0.7 km
  • Pacific Fair Shopping Centre - 9 min walk - 0.8 km
  • Cavill Avenue - 5 min drive - 3.8 km
  • Surfers Paradise Beach - 9 min drive - 3.5 km

Getting around

  • Broadbeach South Light Rail Station - 8 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 33 min drive

Restaurants

  • ‪Betty's Burgers & Concrete Co. - ‬10 min walk
  • ‪Nineteen at the Star - ‬7 min walk
  • ‪Miss Moneypenny's - ‬9 min walk
  • ‪Outback Steakhouse - ‬10 min walk
  • ‪Caffe Cherry Beans - Pacific Fair - ‬8 min walk

About this property

The Star Grand at The Star Gold Coast

Luxury hotel connected to the convention center in Broadbeach with 8 restaurants
The Star Grand at The Star Gold Coast offers 592 accommodations with espresso makers and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 592 guestrooms featuring espresso makers and LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Dip into one of the 2 spa tubs or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Enjoy Italian cuisine at Cucina Vivo, one of the hotel's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Gold Coast? This hotel has 17513 square feet (1627 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Cucina Vivo - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Kiyomi - Overlooking the pool, this fine-dining restaurant specializes in Korean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Garden Kitchen & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Nineteen at The Star - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Imperial at The Star - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, German, Indonesian, Irish, Italian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (AUD 20 per night)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AUD 39.90 for adults and AUD 19.90 for children
  • 8 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Cucina Vivo
  • Kiyomi
  • Garden Kitchen & Bar
  • Nineteen at The Star
  • Imperial at The Star

Things to do

  • 2 hot tubs
  • Fitness centre
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre (17513 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 65-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.90 for adults and AUD 19.90 for children
  • Self parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

The Star Grand at The Star Gold Coast Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 541 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 117 out of 1002 reviews" "
Rating 4 - Poor. 66 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay / very comfortable. .
Stayed 1 night in Nov 2024

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, the staff were always friendly and helpful. Dining options good, food lovely. The executive lounge was brilliant with plenty of choice and great staff. Valet parking very good and convenient. Thank you
Stayed 3 nights in Sep 2024

4/10 Poor

Jonathan

Disliked: Staff & service
From the moment of arrival the service was slow. They can not be ever considered a 5 star hotel. We could not enter our room from the moment we arrived so we went to the cafe directly downstairs from the reception. We ordered and 1/2 hour later had still not got food. they could not even find the order then the manager came and by this stage another 15 minutes had elapsed and still not resolved. Gave up in the end as a room was now ready. The start of the stay tells much the same story as the rest of the stay. Problem is there is no competition for the casino so they can do whatever they like.
Stayed 3 nights in Aug 2024

2/10 Terrible

Aaron

Steer clear
A $600 room was so small and uncomfortable with no view a smaller bathroom then what i had in tokyo, parking was $70 a night we were told its not included with the stay nor were offered valet. The breakfast buffet was awful and the women who greeted us into the buffet were rude. I have stayed here 5 times before and each time it gets worse very disappointed
Stayed 1 night in Aug 2024

8/10 Good

Shahriar

Business traveller
Liked: Amenities, property conditions & facilities
Overall a good hotel for staying
Stayed 1 night in Aug 2024

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and beautifully situated
Stayed 1 night in Aug 2024

10/10 Excellent

Pak Tung

Stayed 2 nights in Aug 2024

6/10 Okay

Julie

Stayed 3 nights in Aug 2024

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Alice

Business traveller
Liked: Property conditions & facilities
Nice hotel,
Stayed 6 nights in Aug 2024

10/10 Excellent

Regan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay, room was clean and well appointed.
Stayed 1 night in Jul 2024

10/10 Excellent

Elise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Room & bathroom were clean & beds made up daily. Decor is tasteful with very comfort beds. Great pool area for families. Enjoyed our stay.
Stayed 1 night in Jul 2024

8/10 Good

C

Business traveller
Liked: Staff & service, room comfort
Overall we enjoyed our stay at the Star Gold Coast. However we found that the room is lack of proper sound insulation, we got woken up in the middle of the night by the people walking and talking through the corridor. There was some clicking noises on the floor of the room above us in early morning. The timber wall feature above the bed head was cover with dust. The ensuite is very small, and the water pressure was average.
Stayed 3 nights in Jul 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Star Casino Gold Coast - Very disappointing!
For what we paid for the room, it was very ordinary. 1. The room was not made up by housekeeping after the first night of our 2 night stay. This is just basic expectation of a hotel of this standard and price! 2. TV remote control did not work and needed to be replaced. We had no access to the TV and no access to information about the hotel such as restaurants and bars or our account information which is displayed on the in-room TV. 3. The room lighting system was a complete mystery and had a mind of its own. There were no instruction on how it worked. Especially the lights in the hanging cupboard and breakfast bar, or the footlights in the bathroom. 4. Restaurants were overpriced for what was on offer. Harvest charged $35.90 for breakfast buffet and I’ve had better and more varied offerings on cruise ship buffets. We arrived at 9:30 and they had already started shutting up but we weren’t told so no barista coffee! 5. The Mei Wei Dumpling restaurant was excellent, I couldn’t fault it. 6. We were entitled to free parking but it took about 15mins at the parking validation desk to sort it out when it should have been automatic.
Stayed 2 nights in Jul 2024

8/10 Good

Kerri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed here for our 30th Wedding Anniversary which was noted on the booking and acknowledged by the reception at check-in. But no complimentary dessert or anything else offered to make the occasion special which we have received in other accommodation. Just happened to stay on the one weekend where a global IT outage forced the casino to shut down on the Friday night. Whilst we realise this was completely out of their control not one SMS or email to apologise for the inconvenience. We booked the Star solely for the convenience of the casino & restaurants. Room itself was nice enough, very formal & business like but for the money we have experienced much nicer luxury & bonus service. Sometimes it's the little things that can make a difference.
Stayed 2 nights in Jul 2024

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was very small. No minibar, no robes and slippers which was meant to be included for the superior king room. Wouldnt consider this 5 star at all and for the money could stay somewhere better
Stayed 1 night in Jul 2024

8/10 Good

Sherry, NCD

Stayed 1 night in Jul 2024

8/10 Good

Talal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at the star. Highly recommended for others.
Stayed 5 nights in Apr 2024

4/10 Poor

Narelle

Stayed 1 night in Jul 2024

8/10 Good

WENDY

Stayed 1 night in Jul 2024

4/10 Poor

Deb

Liked: Amenities
Disliked: Staff & service
Terrible check in experience. 50 minute wait
Stayed 1 night in May 2024