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Oaks Gold Coast Hotel

3.5 star property

Photo gallery for Oaks Gold Coast Hotel

Lobby
Outdoor pool
Exterior
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • Pool
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
2801 Gold Coast Highway, Surfers Paradise, Surfers Paradise, QLD, 4217
  • Gold Coast Convention and Exhibition Centre
    ‪17 min walk‬
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • Cavill Avenue
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms, Ocean View (Dual Key) (No Housekeeping)

View from room

Apartment, 2 Bedrooms, Ocean View (Dual Key) (No Housekeeping)

  • Ocean view
  • 120 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms, Ocean View (Dual Key)

In-room safe, desk, laptop workspace, blackout curtains

Apartment, 2 Bedrooms, Ocean View (Dual Key)

  • Ocean view
  • 120 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms (Dual Key)

View from room

Apartment, 2 Bedrooms (Dual Key)

  • Partial ocean view
  • 120 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms (Dual Key) (No Housekeeping)

View from room

Apartment, 2 Bedrooms (Dual Key) (No Housekeeping)

  • Partial ocean view
  • 120 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Apartment, 1 Bedroom (No Housekeeping)

Fridge

Apartment, 1 Bedroom (No Housekeeping)

  • Partial ocean view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Ocean View (No Housekeeping)

Fridge

Apartment, 1 Bedroom, Ocean View (No Housekeeping)

  • Ocean view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio (Apartment) (No Housekeeping)

View from room

Studio (Apartment) (No Housekeeping)

  • Partial ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Room (No Housekeeping)

In-room safe, desk, laptop workspace, blackout curtains

Hotel Room (No Housekeeping)

  • Partial ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Ocean View Room (No Housekeeping)

In-room safe, desk, laptop workspace, blackout curtains

Hotel Ocean View Room (No Housekeeping)

  • Ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio,Ocean View (Apartment) (No Housekeeping)

In-room safe, desk, laptop workspace, blackout curtains

Studio,Ocean View (Apartment) (No Housekeeping)

  • Ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, Ocean View (Apartment)

In-room safe, desk, laptop workspace, blackout curtains

Studio, Ocean View (Apartment)

  • Ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio (Apartment)

View from room

Studio (Apartment)

  • Partial ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Fridge

Apartment, 1 Bedroom, Ocean View

  • Ocean view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

  • Partial ocean view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Ocean View Room

In-room safe, desk, laptop workspace, blackout curtains

Hotel Ocean View Room

  • Ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Room

In-room safe, desk, laptop workspace, blackout curtains

Hotel Room

  • Partial ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

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Junior Suite, 1 King Bed, Ocean View

Crowne Plaza Surfers Paradise by IHG

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1069)
The price is NZ$238
for 1 room
includes taxes & fees
17 Apr - 18 Apr
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About the area

Gold Coast

With a stay at Oaks Gold Coast Hotel in Gold Coast (Surfers Paradise), you'll be within a 5-minute drive of Gold Coast Convention and Exhibition Centre and Pacific Fair Shopping Centre. .This hotel is 12.5 mi (20.1 km) from Warner Bros. Movie World and 12.7 mi (20.4 km) from Wet'n'Wild Gold Coast.

What's nearby

  • Gold Coast Convention and Exhibition Centre - 17 min walk - 1.5 km
  • Surfers Paradise Beach - 19 min walk - 1.6 km
  • The Star Gold Coast - 2 min drive - 1.8 km
  • Pacific Fair Shopping Centre - 2 min drive - 2.2 km
  • Cavill Avenue - 3 min drive - 2.2 km

Getting around

  • Florida Gardens station - 2 min walk
  • Varsity Lakes Station - 17 min drive
  • Coolangatta Airport (OOL) - 33 min drive

Restaurants

  • ‪Cantina on Capri - ‬19 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Sushi Train - ‬4 min walk
  • ‪BMD Northcliffe Surf Club - ‬12 min walk
  • ‪Broadbeach Bowls Club - ‬9 min walk

About this property

Oaks Gold Coast Hotel

Hotel with an outdoor pool, near Gold Coast Convention and Exhibition Centre
Oaks Gold Coast Hotel offers 59 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. Televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 59 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Featured amenities include a business center, express check-in, and express check-out. This hotel has 5 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (AUD 20 per night)
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium digital channels

Food and drink

  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 59.0 per night
Cribs (infant beds) are available for AUD 20.0 per night

Payment types

Important information

Optional extras

  • Self parking fee: AUD 20 per night
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Oaks Gold Coast Hotel Hotel
Oaks Gold Coast Hotel Surfers Paradise
Oaks Gold Coast Hotel Hotel Surfers Paradise

Oaks Gold Coast Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 291 reviews
Rating 8 - Good. 83 out of 291 reviews
Rating 6 - Okay. 22 out of 291 reviews
Rating 4 - Poor. 14 out of 291 reviews
Rating 2 - Terrible. 14 out of 291 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linzee

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2025

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service
Room cost $420, wasn’t ready until 4pm. Person on desk was not helpful, gave me car park key and told to wait. How long wait? Soon…..
Stayed 1 night in Jan 2025

10/10 Excellent

Shivneel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay at. Best view
Stayed 3 nights in Dec 2024

10/10 Excellent

Shae

Stayed 1 night in Nov 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good on the first night, second night all night party and loud music in room directly below me, staff couldn’t do much as it is owned stay away from the vicinity off room 1416…..
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would complain about would be the aircon and the tvs not working on foxtell
Stayed 3 nights in Nov 2024

10/10 Excellent

Kerryanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all
Stayed 5 nights in Oct 2024

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

Kam, Auckland

Business traveller
Liked: Cleanliness, staff & service
The apartment was spacious and offered plenty of room to relax, which was a definite plus. The view was quite nice and added to the experience. However, the bed was very uncomfortable, which affected the quality of sleep. Cleanliness was just average—nothing too bad, but it could have been better. Overall, it was an okay stay, but there’s room for improvement, especially with the bed and cleaning standards.
Stayed 1 night in Oct 2024

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for conference stays
Stayed 3 nights in Oct 2024

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking for 2 nights when flights were cancelled. Room was extremely spacious with large bathroom and seperate toilet. A little dated nowadays but would have been top of the range in its heyday. Lovely crisp linen bed sheets with 2 types of pillows to choose from. Room smelt a little musty (as older buildings tend to do) so opened the balcony doors to allow fresh air. Air conditioner quite noisy but able to turn off at night. We would recommend it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
A beautiful view in an amazing apartment. The staff here are so friendly, helpful and professional. Nothing is a problem for these guys and they do everything with a smile 😊. I am staying here for a month and I could not be happier.
Stayed 7 nights in Oct 2024

2/10 Terrible

Deeba

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Very poor service
One of the mattresses was covered with plastic sheet .My daughter slept on that bed and had terrible night. She was sweating and ciuld not sleep because of the plastic sheet covering the mattress. She told us the following morning. She was irritable and had headache due to lack of sleep and we had to return home early. We made a formal complaint at reception to Chelsea and still have had no reply. I emailed to hotels.com 2 days ago and had no reply. I am very very unhappy with the services .
Stayed 1 night in Sep 2024

10/10 Excellent

Orsolya

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Sep 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet Right near the trams at Florida gardens 10/10
Stayed 1 night in Sep 2024

10/10 Excellent

Trent

Travelled with partner
Liked: Cleanliness
Worth it for a semi quiet weekend
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service
Quick three night trip to GC. Hotel was nice and clean. Staff were friendly. Had to go across to the hotel next door for dinner and drink. Felt a bit like I was using someone else's space. S
Stayed 3 nights in Sep 2024

10/10 Excellent

Georgia

Stayed 1 night in Aug 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were extremely welcoming and friendly.
Stayed 1 night in Aug 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Thank you
Stayed 2 nights in Aug 2024

8/10 Good

Ashley

Liked: Property conditions & facilities
Disliked: Staff & service
I stayed at the property before about two years ago. Back then the service and facilities were immaculate. I went to check in at 1:30pm and the lady at the front desk was serving someone else. I waited and she looked at me and asked me to take a seat until she was finished. She continued on to laugh with the other guest for the next 15 minutes. I walked back up asking if I could leave my bag so I could get some food (had been travelling for 2 hours to get to the property and didn’t want to wait for ages for her to finish). She told me that she wouldn’t be long and to take a seat again. Honestly i was checked in after 30 minutes. Once I was checked in, she forgot to give me my room key. I had to come back downstairs to get my room key. I went upstairs and there was hair in one of the rubbish bins. On the second day of my stay, I went downstairs and asked for a towel for the pool. The lady at the desk said they haven’t been delivered yet and to use the one from my room - for perspective, it was 1pm in the afternoon. I asked for a toothbrush kit as I forgot toothpaste and was told to get it from the front desk. I went to the pool on my last day and the jacuzzi was tepid and not warm at all. I think that customer service is so important especially if you want customers to return. Definitely was lacking customer service and basics of my stay. Unfortunately not sure I will be returning on my next stay on GC or would I recommend it.
Stayed 2 nights in Aug 2024