4/10 Poor
Verified traveller
8 Sept 2024
Liked: Cleanliness
Disliked: Staff & service
It’s with regret I give this hotel a 2 star review but I feel it is fair and balanced for this hotel in its current state.
Cons:
First impressions count for a lot. My wife and I had let the hotel know in advance we were celebrating our honeymoon having just married in France. The hotel confirmed they would organise something special for us. However nothing was arranged at all which felt anticlimactic and disappointing. However i haven’t let this tarnish the rest of the review as this may have been a simple mistake.
There are also no umbrellas for guests to use, even to simply move luggage into the car park.
The spa area is nice, but the hot tub was out of service for the duration of our stay. Our shower didn’t drain quickly so each shower I ended standing in still water. In addition the bathroom mirrors steam up easily due to poor extractors. Finally our service at reception wasn’t good. On check in we were told breakfast was extra which we had to challenge as we’d got breakfast included with our booking. Then on checkout we were presented a bill that included the nightly rate which we’d already paid, correcting this took 10 minutes. A few of these points standalone probably wouldn’t warrant a negative review but together it added up to be too much for a 5 star establishment.
Pros:
Excellent breakfast and good wait staff who couldn’t be faulted. The rooms are pleasant and modern with good air conditioning systems. Pleasant luggage porters. Beautiful setting. Very clean and at
Verified traveller
Stayed 4 nights in Sep 2024