Have stayed here about six or so times in the last two years and our stays are generally enjoyable and the staff are quite friendly and helpful.
This stay, upon check-in, the fridge in our room wasn't working, so we were given another room. On at least one previous stay, the fridge also was not working.
Also on night of check-in, we got stuck in the elevator for about 45 minutes, which wasn't surprising given there have been elevator problems on one of our previous stays, though not involving us. Also on previous visits, we've noticed elevator rides are occasionally a bit herky jerky, giving impression they are old.