This might be the worst experience I have ever had with a hotel.
We arrived at 4:30, a half hour after the check-in time, but were told the room was not ready. As way of explanation we were told that the hotel was completely booked, as if this were some unforeseeable calamity for which it was impossible to prepare. However, we were told, by the hotel manager no less, we were free to “leave the property and come back later”. This suggestion was given to us in a tone as if we were being offered some kind of special accommodation. I have never been turned away from a hotel after check-in time before. I stated that that was “unacceptable” and low and behold a room appeared. So a room was available; she just hadn’t bothered to check.
This room would turn out to be one of the worst I have ever stayed in. I have stayed in many highway hotels, but I have never experienced anything like the noise we experienced that night. Sleeping was basically impossible as we listened to trucks screeching their breaks or accelerating as they exited/entered the highway. I suspect that every single room on that side of the hotel would face similar noise levels.
The next day we asked to switch rooms to the opposite side of the hotel, which was granted. It was quiet, thank God.
At breakfast the next morning there were maybe 10 people there. There were no any plates. Woman couldn’t be bothered to get them; we were told we had to use bowls. Serving trays were empty. Guests are treated as inconvenience.