It was first time for me in Hanoi. I wasn’t sure about the location and hotel. On top of that, I’ve missed my flight to Hanoi. So I was 1 day late. However, after booking confirmation, hotel receptionist Ms. Jennie always kept contact with me regarding my arrival. She even changed my booking according to my arrival. After that when we checked in at night she managed tours for me next day with discounts. As I checked in at night, Lien the other receptionist was there who also helped me a lot with money exchange, recommendations of local area, local foods and night market. I think best thing about this hotel are these two good souls, who were very welcoming and helpful. Moreover, hotel has everything that has mentioned here. And location is superb as it is very close to super shops, night market, restaurants. If you want to enjoy nightlife of Hanoi this is your hotel.