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Chocolate Express Hotel & Suites Hershey

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chocolate Express Hotel & Suites Hershey

Desk, laptop workspace, blackout curtains, iron/ironing board
LED TV
Romantic Studio Suite, 1 King Bed with Sofa bed
Front of property
Reception

Reviews

5.6 out of 10

Popular amenities

  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
181 Hershey Road, Route 39, Hummelstown, PA, 17033
  • Antique Automobile Club of America Museum
    2 min walk
  • Giant Center
    5 min drive
  • Hersheypark Stadium
    5 min drive
  • Harrisburg, PA (MDT-Harrisburg Intl.)
    19 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Suite, Non Smoking

LED TV

Romantic Suite, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Studio Suite

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Studio Suite

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Romantic Studio Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Romantic Studio Suite, 1 King Bed with Sofa bed

  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Romantic Suite, 1 King Bed with Sofa bed, Non Smoking

LED TV

Romantic Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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Front of property
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About the area

Hummelstown

With a stay at Chocolate Express Hotel & Suites Hershey, you'll be centrally located in Hummelstown, within a 5-minute drive of Hershey's Chocolate World and Giant Center. .This hotel is 2.9 mi (4.6 km) from Hersheypark and 2.5 mi (4 km) from Hersheypark Stadium.

What's nearby

  • Hershey's Chocolate World - 5 min drive - 3.6 km
  • Giant Center - 5 min drive - 3.3 km
  • Hershey Theatre - 5 min drive - 4.6 km
  • Hersheypark Stadium - 5 min drive - 4.0 km
  • Hersheypark - 8 min drive - 4.7 km

Getting around

  • Middletown Station - 18 min drive
  • Harrisburg Intl. Airport (MDT) - 19 min drive

Restaurants

  • ‪Hersheypark - ‬9 min drive
  • ‪Founder's Way Funnel Cake - ‬9 min drive
  • ‪Oola Bowls At Kissing Tower Hill - ‬9 min drive
  • ‪Skyrush - ‬4 min drive
  • ‪The Coaster Café - ‬4 min drive

About this property

Chocolate Express Hotel & Suites Hershey

Hotel in Hummelstown with a 24-hour front desk and an indoor pool
Chocolate Express Hotel & Suites Hershey offers 58 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Refrigerators and microwaves are provided.

This Hummelstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee/tea in a common area

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Laundry facilities

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Hand-held shower head
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests traveling with a service animal must contact the property prior to arrival.

Renovations and closures

This property is closed from April 8 2024 to April 7 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Hershey
Quality Inn Hershey
Quality Inn & Suites Hershey Hotel Hershey
Quality Inn And Suites Hershey
Quality Inn Hotel Hershey
Quality Inn Hershey
Quality Inn And Suites Hershey
Quality Inn Hotel Hershey
Quality Inn Suites Hershey
Quality Inn Suites Hershey
Chocolate Express Hotel Suites Hershey
Chocolate Express Hotel & Suites Hershey Hotel
Chocolate Express Hotel & Suites Hershey Hummelstown
Chocolate Express Hotel & Suites Hershey Hotel Hummelstown

Chocolate Express Hotel & Suites Hershey Reviews

Reviews

5.6
Rating 10 - Excellent. 131 out of 1000 reviews" "
Rating 8 - Good. 209 out of 1000 reviews" "
Rating 6 - Okay. 223 out of 1000 reviews" "
Rating 4 - Poor. 198 out of 1000 reviews" "
Rating 2 - Terrible. 239 out of 1000 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jo

When we arrived the hotel was shut down due to an inspection of the building. Apparently they need do do repairs and could be open until the repairs were made.
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience EVER!
I booked this hotel for one of my athletic teams for the state championships. The immediate red flag should have been the difficulty in getting ahold of anyone at the front desk. Often the calls would go unanswered. When I did finally get through to someone (who spoke very broken English), I requested a credit card authorization form and was told "they didn't have one." I said that was impossible, all hotels have one, the gentlemen got incredibly rude with me and hung up. Upon arriving for their stay, my coaches and athletes were given rooms that were less than satisfactory in terms of quality and cleanliness. The hotel didn't even have a functional ice machine. After the first night of their 3 night stay, they were contacted to say the hotel was being shut down due to "safety concerns" and that they must vacate immediately. There was no assistance offered in finding an alternative location, they were just told to get out. There could not be a worst experience imaginable. Even if this hotel ever reopens, I do not recommend booking here ever!
Stayed 3 nights in Mar 2024

2/10 Terrible

Andrea

Stayed 2 nights in Mar 2024

2/10 Terrible

Susan

Bathroom had broken switch plates, broken woodwork, & broken tiles. The furniture looked like dogs gnawed at it & after one night, they told us the hotel was being shut down because the Sprinkler System was defective. On the positive side, they did find us another hotel!
Stayed 3 nights in Mar 2024

2/10 Terrible

Nichole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Jo

Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Feb 2024

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Dawn

Disliked: Staff & service, room comfort
Not worth the time
The indoor pool is seasonal?????Never heard of that. No one around to answer questions. Needs lots of repairs. Bed was ok. Breakfast was the least amount I ever experienced. We didn’t eat at hotel. There were only a few staying with us the first night and Saturday night we were the only ones in the building, not even sure the person in charge stayed the whole night. Very creepy!!!
Stayed 2 nights in Feb 2024

6/10 Okay

James

Travelled with family
Disliked: Cleanliness
Stick with the normal names
It was just a normal hotel, they’ve done a lot of work, but have not done the final touches. Everything was kind of messy and discombobulated but overall it was quiet the queen size bed seem more like a full.
Stayed 1 night in Dec 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. I went mid week in December. We were the only guest so I didn’t expect them to lay out the continental breakfast that I thought when I booked would be included but I would’ve appreciated a fresh pot of coffee in the lobby. Yes, they had one of those single coffee makers in the room with powdered creamer, but I don’t like that.
Stayed 1 night in Dec 2023

2/10 Terrible

felicia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
live and dead roaches in the room, outlets hanging out of the wall with extension cords plugged into them, the power cord for the bathtub was plugged into the extension cord that was plugged into an outlet hanging out of the wall. very unsafe, no management on site, no refunds offered for such dirty conditions.
Stayed 1 night in Oct 2023

6/10 Okay

Valerie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Corrie

Liked: Cleanliness, staff & service, room comfort
Solo traveler
As a woman, traveling solo can sometimes feel unsafe. I have no fear in traveling to far away places but I do look at hotels and the security it offers within the room. I felt safe and the room was clean, bed was comfortable and pillows offered many different options. Will be staying here again in my future travels to Hershey, PA.
Stayed 1 night in Nov 2023

4/10 Poor

Alene

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

GARY

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updated. Pull out couch/bed was horrible!
Stayed 2 nights in Nov 2023

8/10 Good

Amber

Stayed 2 nights in Oct 2023

4/10 Poor

Juliana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back !!
We really enjoyed our stay, very convenient to Hershey park. The owner was extremely nice and went up and beyond to help us.
Stayed 1 night in Oct 2023

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the Ritz, but descent hotel.
It was clean, quiet, had upgraded bathroom,basic breakfast, friendly staff. Close to Hersheypark.I would stay there again.
Stayed 4 nights in Oct 2023

2/10 Terrible

Logan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel uses fake pictures as the advertisement. You have to really look into this place on google to see how it looks. When i pulled up it felt like i got into a run down neighborhood. I cut my losses and let them keep my 2 night stay and we went somewhere else for the night. Hotels customer service called to try to get me a refund and they said the guy was super rude and yelling at her for even asking. Im going to assume this happens alot...if you are looking for a decent stay in Hershey DO NOT choose this place. You will be disgusted and it will be a waste of your money.
Stayed 2 nights in Sep 2023

6/10 Okay

Eliza

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Indoor pool closed on labor day that kind of defeats the purpose of a INDOOR pool. Tea bags for breakfast but no hot water. Otherwise it was fine. No bed bugs or roaches like the other reviews said.
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Rob

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Book somewhere else
The whole room was humid, even with the air on, so everything including the sheets were damp. There was a bit of a smell in the room. The wallpaper in places was held on with duct tape. The comforter had stains on it. Overall, if you can afford to, find somewhere else to stay.
Stayed 6 nights in Sep 2023