There are many accommodations in Ho Chi Minh City, and choosing the "right one" depends on your budget and what you want to see. This is a huge city with 12 districts.
That said, considering we were a family of 5 whose ages varied from 73 to 21, we chose the Silverland Ben Thanh Hotel in District 1 because everything we wanted to see was within walking distance. Being close to the largest indoor market is also very handy.
Airport transfers to and from the hotel were excellent - no problems and the transport was perfect. I emailed our arrival transport needs, and the staff was prompt and reassuring. We arrived early, and the front desk staff were very solicitous. Thank you, Diem and Ana. They can also help with tour arrangements and spa recommendations.
For rooms, my adult children and I had the family room on 312. I asked to transfer out because the plumbing in the shower kept soaking the entire bathroom. We were quickly placed in room 612. There was a vast difference - the halls seemed brighter, the room felt larger, and more importantly - no plumbing issues. The room was great. My other family members were on the 4th floor, and they were delighted with their rooms.
Meals on the 12th floor were truly wonderful. The food was great, and the staff and management service were superb. Thank you!
The hotel also has a coffee shop on the ground floor at the back. The cold-pressed juices were delicious, and the staff were excellent.