My wife & I stayed at The Orange Tree in one of the Courtyard rooms.
Our pre-visit email included the information
"Check-in will be strictly from 4pm only, to give our housekeeping team ample time for the necessary room cleaning procedures."
We arrived at 4:10pm to be told that our room wasn't ready. Obviously, check-in and check-out times are not ample !! We were offered a drink, which I thought would be complimentary, but we were charged £8.50.
The Courtyard rooms are very small. The only place for the 24" television is mounted high in the corner of the room. There is sufficient drawer and hanging space, but nowhere to put luggage out of the way. The bathroom was large but no shelves. The walk-in shower had no door and consequently flooded the whole bathroom, which then could not be used again until the maid had cleaned up. The shower itself leaked from many joints and sprayed from both the rain-head and the hand-held spray. We were only staying two nights, so it wasn't a great problem.
The food was good, although the evening menu and breakfast are very limited for vegetarians.
Checkout is 10:30