Friendly and helpful staff. The rooms are large and clean, although lighting is insufficient. The spa was wonderful, although it was a little weird having it right in the bedroom. A wild animal park. It is part of the complex. I didn't take advantage of that, but they do offer a 50% discount to hotel guests, and supposedly you get to pet the animals and feed them with baby bottles. For folks who like that kind of thing it is an added bonus. Kids will love it, I think. For me, however, the price was right. An added bonus is its proximity to Fallingwater, Frank Lloyd Wright's iconic masterpiece.