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The Springs Resort offered everything I needed on my vacation. From the first moment we arrived we were treated like royalty with friendliness and pampering. The staff are exceptionally friendly and many remembered our names during our short 4-day stay. The multiple hot springs pools are drained and cleaned daily. The swim up bar was such fun. Our room was grand, with an amazing view of Arenal volcano. The housekeeping staff were very respectful and we enjoyed the nightly turn-down service. The Club Rio center has fun activities such as river tubing, kayaking, climbing wall and animals. The activities are mild and if you want more adventure, the concierge is happy to assist with booking adventures. The concierge, Silvia, was exceptionally responsive and helpful on many accounts. The food in the breakfast buffet was very good. Limited short order options. We enjoyed sushi several times and had a wonderful dinner in Las Ventanas where they are cultivating a growing wine list. We hope to return one day to experience this beautiful resort.

Absolutely wonderful experience. Google says it’s a five star hotel, which we do not agree with however for the price you are paying and what you are receiving it was such a great value. You are close to everything, all the other fancy double the price hotels, and Hot Springs Fraction of the cost. The mattresses are comfortable. Rooms are clean. The facilities are old and a bit dated, as is the gym, but otherwise everything was super. One thing to know, there was a wedding one night during our stay and the music went on until 11 PM. We had a 5 AM wake up time the next morning, so that was a bit frustrating, but the management was deeply apologetic and comped some of our room charges. I guess somebody was supposed to alert us upon check-in of the upcoming private event. The staff is so friendly and accommodating. The breakfast is a full breakfast, with an omelette station, and delicious fresh fruit. We had dinner there one night and the food is decent for dinner. Granted we did not come to Costa Rica for a culinary experience. Very conveniently located, it did not take us more than 12 minutes to get to any of our activities or meals. Despite the dated amenities and structure, I would in fact stay here again.

Servicio Excelente

Beautiful views, great staff, good food

Views were fabulous

Beautiful hotel in everything. We enjoyed it