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The Lotte Arai Resort exceeded all of our expectations on our recent 2 day getaway to the mountains. We only learned about this resort because it was affiliated with the Ikon pass, but we will certainly return for our next snow adventure in Japan. The location was beautiful and less than 2 hours from Tokyo by shinkansen. There was a convenient hotel shuttle that provided door to door service from Joetsumyoko station to the hotel. The check in process was flawless. We stayed on the 5th floor of the Lodge building in the most spacious hotel room I've ever encountered in Japan. The beds were extremely comfortable and the room conveniently connected to our kids room next door. Restaurant reservations were a snap to get online. The Japanese restaurant AKIRA had both an extensive Japanese buffet for breakfast and a tasty local set menu for dinner. Restaurant HA NOI was fine but not up to US standards for Vietnamese food. The ski/snowboard rental process was quick and easy. We were able to reserve snowboard lessons online without difficulty, and our friends were able to join the group lesson with only 1 days prior notice. The Village Station food court had modern Japanese standard fare that hit the spot after a busy morning on the slopes. There were so many other nice details provided at Lotte including: the Christmas Market where we had a nice Irish Coffee, the Christmas Cake, the pool table and darts, and best of all, the Onsen.

Extremely convenient place to stay. If you're a JR Pass User like me, This is hands down, the place to stay. It's literally in front of Nagano Station, what could be more convenient than that? There's especially so much to see around here that you definitely can make great use of your JR Pass while staying here. I also recommend the Katsu Restaurant in the 3rd floor of the station, it's to die for. Had a great time!

Great hotel moments from the main train station. Nice rooms not flashy but have everything you need. Particularly liked the ability to choose your own pillow. Japanese breakfast was yummy and the staff were very friendly.

The staff were extremely helpful and the free lounge twice a day was a real bonus

A great location 15min walking distance to Jr Station. Very nice and clean. Plenty of drink bending machine, cup noodles and coin laundry downstairs. We skipped breakfast service and opted for outside instead. Thoroughly recommended.

Excellent location and staff were attentive to any questions we had.