2/10 Terrible
Greg N., Staten Island
20 Jan 2025
Disliked: Cleanliness
Filthy Unprofessional
We received a call 3 hours before check in stating the window had been broken and a worker will be there fixing it and bc of that we could leave later on check out date. Only semi professional communication with property management. The home was filthy, thick dirt on steps, food on the floors, kitchen, under beds where sunflower seed shells. Silly string on the wall, no dish sponge no oven gloves, no cleaning supplies which we had to request as we spent 3 plus hours the first night cleaning. After we asked for cleaning supplies someone dropped off one bottle of soft scrub and a windex. Dead flies by a few windows, and live one’s just flying around in the end of December.. they must have loved the filth. The listing is inaccurate , there is one bed in he bunk room missing, the other bunk bed is not useable either as the ladder is broken, broken door,the fooseball table was not there when we asked the women said it was recently broken and that it’s a party house. We pointed out the listing states it is not a party house. From our group people left the first night as we were down two beds, and were cleaning and kids had to sleep on the sofas. The women we spoke to told us we can come to an agreement since we send her a slew of photos and her worker came and looked at all the issues. We left the home levels above the “clean” we walked into. She ghosted us with zero communication after her lies. It’s a shame because the house has great potential. Even the hotbed was not usable.
Greg N.
Stayed 4 nights in Dec 2024