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Terra Mistica Ciudad Del Lago Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Terra Mistica Ciudad Del Lago Hotel

Deluxe Suite
Birthday party area
Interior
Triple Room | View from room
Interior

Reviews

7.2 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
Jr Conde De Lemus No 120, Puno, Puno, 21001
  • Casa del Corregidor
    2 min walk
  • Pine Park
    4 min walk
  • Puno Plaza de Armas
    4 min walk
  • Juliaca (JUL-Inca Manco Capac Intl.)
    66 min drive

Room options

View all photos for Triple Room

Triple Room

Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room

Premium bedding, minibar, in-room safe, blackout curtains

Double or Twin Room

  • 25 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 55 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Premium bedding, minibar, in-room safe, blackout curtains

Single Room

  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

Similar properties

Room
Hotel Conde de Lemos
Breakfast included
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (233)
The price is NZ$71
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hotel Conde de Lemos

About the area

Puno

With a stay at Terra Mistica Ciudad Del Lago Hotel, you'll be centrally located in Puno, within a 5-minute drive of Lake Titicaca and Carlos Dreyer Museum. .This family-friendly hotel is 0.1 mi (0.2 km) from Casa del Corregidor and 0.2 mi (0.4 km) from San Juan Church.

What's nearby

  • Pine Park - 4 min walk - 0.3 km
  • Puno Plaza de Armas - 4 min walk - 0.4 km
  • Puno Cathedral - 4 min walk - 0.4 km
  • Puno Central Market - 6 min walk - 0.6 km
  • Puno Port - 2 min drive - 1.7 km

Getting around

  • Puno Station - 9 min walk
  • Juliaca (JUL-Inca Manco Capac Intl.) - 66 min drive

Restaurants

  • ‪La Casona - ‬3 min walk
  • ‪La Casa del Corregidor - ‬2 min walk
  • ‪Tulipans Restaurant & Pizzeria - ‬3 min walk
  • ‪La Hacienda Restaurant - ‬3 min walk
  • ‪The Positive Bar - ‬3 min walk

About this property

Terra Mistica Ciudad Del Lago Hotel

Family-friendly hotel with free breakfast and a sauna
Terra Mistica Ciudad Del Lago Hotel offers 32 air-conditioned accommodations with MP3 docking stations and DVD players. Beds feature premium bedding. Flat-screen televisions come with cable channels and video-game consoles. Bathrooms include shower/tub combinations with jetted bathtubs and complimentary toiletries.

This Puno hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include minibars and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a spa tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 32 air-conditioned rooms featuring MP3 docking stations and flat-screen televisions. Wired and wireless internet access is complimentary, while DVD players and cable programming provide entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and minibars.
Take advantage of recreation opportunities including a spa tub and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at Bar Ciudad del lago, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Puno? This hotel has 269 square feet (25 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a cruise ship terminal shuttle.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered each day.
Bar Ciudad del lago - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
24-hour room service is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (PEN 10 per night)
  • Valet parking on site (PEN 15 per night)
  • Wheelchair-accessible parking available
  • Free off-site parking
  • Return airport shuttle (surcharge) from 6:00 AM to 5:00 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Bar Ciudad del lago

Things to do

  • Arcade/games room
  • Sauna
  • A hot tub

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Cots/infant beds (surcharge)
  • DVD player
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (269 square feet of space)
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Jetted bath
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV
  • MP3 dock
  • Video game console

Food and drink

  • Minibar

More

  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for PEN 42 per night
Cribs (infant beds) are available for PEN 42 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 30 per person (roundtrip)
  • Self parking fee: PEN 10 per night
  • Valet parking fee: PEN 15 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: PEN 42 per night
  • Rollaway bed fee: PEN 42 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Property Registration Number 10407365734

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ciudad del Lago
Ciudad del Lago Puno
TERRA MISTICA CIUDAD LAGO HOTEL Puno
Hotel Ciudad del Lago Puno
TERRA MISTICA CIUDAD LAGO HOTEL
TERRA MISTICA CIUDAD LAGO Puno
TERRA MISTICA CIUDAD LAGO
Terra Mistica Ciudad Del Lago
TERRA MISTICA CIUDAD DEL LAGO HOTEL Puno
TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel
TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel Puno

Terra Mistica Ciudad Del Lago Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 3 out of 12 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

ExploringPuno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Nice and comfortable room. There were some issues but a staff member took care of them in a timely manner. Heater in the room and hot water. Great location to visit places in town. I recommend to check the WiFi connection before settling. The room we stayed in had poor signal.
Stayed 1 night in Mar 2020

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel As described.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very nice staff, breakfast included!
Stayed 2 nights in Jan 2020

10/10 Excellent

Alex, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veru special, like a theatel. Big and long marmol laders.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the location and bright open ambiance of h
We moved into the hotel to take advantage of the excellent wifi reception. Found the room was spacious and bright with street view and glimpse of lake.
Stayed 3 nights in Feb 2018

2/10 Terrible

Brandon, Phoenix

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No bueno in Puno
This place advertises itself as accepting cards -- has MasterCard engraved on the glass door -- but it does not, evidently because they don't want to pay taxes. When we arrived they asked us to pay cash. We said we didn't have enough on us, so they said tomorrow. We said not tomorrow either, because we need to get more cash but use it to hire a translator for our work. They said they would get the machine fixed by the next day, but on the next day it became apparent they never had any intention of doing that. It's unclear whether they ever plugged the thing in. They became quite cold when we told them this presented a problem for us. Demanded our key 45 minutes before checkout time. This despite the fact that we were the only people staying in their hotel.

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Excelente, nos encantó, muy cómoda e implecable la habitación, implementada con todo lo necesario, muy leal a su descripción, el personal fue muy gentil con nosotros a nuestra llegada, definitivamente volveremos
Stayed 1 night in Mar 2020

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Ligia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Oscar

Liked: Cleanliness, staff & service, room comfort
Habitaciones calienticas y bien ubicado
Personal atento, las habitaciones son bien calienticas (rico). Le falta un poco más de mantenimiento y espacio para desayuno buffet se puede distribuir mejor para mayor comodidad de los huéspedes.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Inte bra
Inte bra
Stayed 2 nights in May 2019